FREQUENTLY ASKED QUESTIONS - TIMEZONE REWARDS

1. What is Timezone Rewards?
Get rewarded for playing? Yes! Timezone Rewards is a membership program that gives you rewards for playing at all Timezone venues in Vietnam. Rewards vary according to membership tiers and range from free game credits, bonus e- tickets, exclusive benefits and so much more.

2. How does Timezone Rewards work?
You can join Timezone Rewards by registering your Timezone powercard online. (Cumulative Spend and upgrades to each tier will differ in each country, please check with your Ops Manager for more details )
There are four membership tiers.
Welcome: A warm Welcome to Fun! Purchase a Timezone welcome card in any of our stores by loading a minimum of 50.000 VND. Register your card and you will be enrolled into the Welcome Tier.
Blue Elite: Be part of an Elite force. A cumulative spend of 40.000.000 VND will upgrade you to the Blue Elite Tier.
Gold: Go for Gold! A cumulative spend of 20.000.000 VND will upgrade you to the Gold Tier.
Platinum: Truly a class of its own. A cumulative spend of 70.000.000 VND will upgrade you to the ultra-exclusive Platinum Tier.
Please refer to the Timezone Rewards table for more information on rewards and benefits offered at different tiers.

3. What do you mean by cumulative spend?
Cumulative spend is based on the total nett load accumulated in a Timezone powercard. Cumulative spend excludes bonus game credit earned from offers and promotions.
Example: a load of 50.000 VND on a double-dollar offer shows a balance of 100.000 VND worth of game credits. The nett load credited towards Timezone Rewards is 50.000 VND.

4. How do I check my cumulative spend?
Please visit any of our venues to check your cumulative spend.

5. What are my Timezone Rewards benefits?
Please refer to your own country’s Timezone Rewards table for more information on rewards and benefits for each tier.

6. How do I become a Timezone Rewards member?
Register your card with a valid email address and you can start getting rewarded.

7. Why should I register my Timezone card?
Protect your credits by registering your cards online. You can earn rewards and stay updated on our exclusive offers, promotions, and invitation to member events.

8. How do I know when I am being upgraded to the higher membership tier and what do I need to do to receive my Timezone Rewards benefits?
You will be notified through your registered email address of your upgraded membership tier, benefits, member exclusive offers, and promotions. Free games credits, e-tickets and discounted game plays will be auto-credited into your account. Upon upgrade please visit any of our venue to collect your new card.

9. Will my Timezone game credit and e-tickets expire?
Yes. Game credit and e-tickets will expire if the card is inactive for 12 months from date of last game played.

10. Can I use my daily FREE games at other venues?
FREE games are applicable to 1 venue per day and can only be redeemed at the last venue played.
Should you wish to transfer your daily FREE games to another venue, you will need to play at the venue so you can redeem your FREE games at that particular venue the next day.

11. Can I accumulate my unredeemed FREE games?
No. Daily free games are non-accumulative and will be refreshed daily.

12. How do I get a replacement for a lost Timezone powercard?
Please request for a card replacement at the venue or complete our Lost card contact form. A small fee will be charged for card replacement.