FREQUENTLY ASKED QUESTIONS

GENERAL PLAY RULES

๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘ง Adult supervision is required inside the venue
๐Ÿงฆ For safety reasons, all children are required to wear grip socks
๐Ÿ‘ฃ Adults must wear socks, no bare feet
๐Ÿ›๏ธ Socks are available for purchase, or bring them with you
๐Ÿ“‹ Follow the play rules in each zone
๐Ÿšญ No smoking, vaping, alcohol or drugs
๐Ÿ” No outside food and drinks except baby food
๐ŸŽ’ Leave bags in the shoe area and keep valuables with you

THINGS TO KNOW BEFORE YOUR VISIT

๐Ÿ•’ Please arrive 10 minutes before your scheduled session
๐ŸŽŸ๏ธ Each child or toddler ticket includes 1 free adult
๐Ÿ‘ถ Infants under 1 year enter free with paid child ticket
โž• Additional adults must purchase an extra ticket
โœ… Tickets will be checked upon arrival. Changes can be made then
โš ๏ธ For safety, some attractions may have age or height restrictions
๐ŸŽ  Everyone is welcome within our venue however attractions are best suited to those aged 2-12 years and restrictions may apply to those outside this age range
๐Ÿšช Tickets are valid for single entry only (no re-entry)
โฐ Extra time can be purchased at the venue to extend your play session
๐Ÿ“ A waiver form must be signed by the parent or guardian before entering
๐Ÿšป Restrooms and Cafe are available inside the venue

HELP WITH BOOKINGS

Tickets are valid only for the date, session and venue specified.
ยท Tickets are non-refundable, non-transferable and cannot be exchanged for cash.
ยท If you need to reschedule your visit, please contact the Venue Team a minimum of 24 hours before your scheduled visit on +62 82314041699 or [email protected]. Changes after this time will not be possible