At Timezone, we are committed to playing it safe.
We’ve all had the time to hone up our gaming skills on the couch now it’s time to try them out for real! We’re excited to let you know how we’re going to give you a safe space to satisfy your senses. Minimal Touch, Maximum Clean, Keep the Distance!
To prevent the COVID-19 virus from making a comeback we are taking extra steps to keep everyone safe and help us spread the fun, not germs.
Stay Home If Sick
First things first, please stay home if you show any signs of illness. Our team will be doing the same. We will gladly postpone any bookings if you can’t make it on a particular day.
Team Certified Training
Our team have all completed and been certified with our new training, ‘Hygiene Hero’. Developed to cover everything Covid-19 related so they understand what COVID-19 is and how it is best prevented. What sanitisation cleaning is required and how this is done, and what to do in the event that a team member or Guest is in the venue who has flu like symptoms.
- We’ve introduced hand sanitising stations at key areas of our venues
- While our games will be clean, sanitising wipe stations are now throughout our venues, giving you a safe choice if you want to wipe down the game before hitting Player One
- We encourage you to use contactless payment instead of We have enabled PayWave on all our Eftpos Terminals
- We’ve introduced our ‘Hygiene Heroes’ who will provide detailed sanitisation of equipment.
- We’ve classified some of our high touch attractions ‘Single-use Sanitise’. These are our attractions that will be cleaned after every use and signage placed on them to let you know their safe. This includes activities such as bowling balls, VR games, laser and bumper cars.
- We have hourly clean routines for all our team, with sanitising equipment on hand. They will not only be cleaning games but high traffic areas like handrailing’s, door handles, and bathrooms.
- We’re taking our end of day clean to the next level and going for daily deep clean.
Keep the Distance
- We are complying with Government Capacity Restrictions to enable you safe space to roam.
- We're asking all guests to Stay and Play in their bubbles and keep the distance from people they don't know.
- You’ll see distance reminders key areas and positioning prompts just in case you forget in all the excitement.
To comply with New Zealand Government requirements, we are displaying the official NZ COVID Tracer QR code posters at the entrance to our venues. Please check-in when you arrive.
As the times change then so will we. Our processes are being constantly refined and our responses finetuned. Our team are undergoing more training, have more information, and are better prepared than ever to provide you with a fantastic, fun experience in a safe and secure space.