TERMS AND CONDITIONS

1. 1. Introduction

• 1. • These are the Terms that govern the relationship between you and Timezone when you purchase a birthday party package.
     • By purchasing a birthday party package, the purchaser warrants that they have read, understood, and agree to be bound by these Terms & Conditions.
  2. Guarantees
     • You are entitled to the benefit of a series on non-excludable consumer guarantees under the Australian Consumer Law. Except where we fail to comply with these consumer guarantees in connection with the provision of goods or services to you or are otherwise required to provide you with a refund by law, payments made in respect of birthday party bookings via this Website are non-refundable and are not available for exchange.
     • We cannot guarantee you or your guests will be able to complete your birthday party if you or any guests in your group are late.
     • If, in unforeseen circumstances, Timezone encounters technical issues, your birthday party start time may begin later than the original booking start time.
  3. Purchasing a Birthday Party Package
     • The purchasing of birthday party packages and extras may be subject to credit card and other fees. Timezone reserves the right to vary the amount of this transaction fee from time to time, as specified in the booking purchasing process.
     • Birthday party prices are subject to change. Any change will only apply to bookings made after the date that the change is published. All prices are in AUD and include GST.
     • Birthday party booking deposits can be paid through this website or over the phone by using a major credit card or PayPal. Your credit card or PayPal account will be debited at the time of booking.
     • Birthday party booking deposits can also be paid at any Timezone venue by using EFTPOS or Cash. Your EFTPOS account will be debited at the time of booking.
     • Timezone uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
     • Timezone does not have access to your full card number, this credit card payment is secured by DPS.
     • DPS have bank-grade security. All transaction details are stored in their PCI-DSS compliant Data Centre.
     • DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.
     • Payments are processed in real-time.
     • Handle your birthday party confirmation email as you would cash. Be cautious if someone offers to sell you this document – it has no official resale value and may be an unauthorised copy. You release Timezone from any liability, claim or the like arising as a result of TIMEZONE honouring a stolen or unauthorised copy of an e-voucher. Lost, damaged or stolen birthday party confirmations cannot be replaced.
     • Timezone reserves the right to refuse any order placed for any Timezone birthday party package. Management reserves the right to change the Terms and Conditions at any time by posting the revised terms on this website. Any such changes will only apply to bookings made after the date that the updated Terms and Conditions are published.
     • A $100 deposit is required when booking your party; the final balance may be paid on the day of the booking. A minimum of 3 business days’ notice from the date of the birthday party is required to receive a refund of the deposit amount.
  4. Birthday Party Restrictions and Requirements
     • There is a minimum of 10 guests required for each birthday party booking.
     • No external food or beverage is permitted, unless in relation to a food allergy which the venue has been made aware of or unless prior consent is given by management. The exception to this rule is for birthday cakes, which are permitted.
     • If your birthday party package includes food and/or beverages, your birthday party group will either be eating in the venue’s party room, subject to availability.
     • You must arrive 15 minutes prior to your birthday party start time to ensure your party begins on time.
     • Timezone birthday parties run for the following approximate length of time:

1. 1. 1. 1. Two and a half (2.5) hours.

• • • Where your birthday party package includes access to a space for cake cutting and food, the space will be available for up to 45 minutes only. Please note that though every endeavour is made to guarantee tables are available for adults, during busier periods this may not always be possible. Please check this upon booking with a venue.
    • The following information must be confirmed at least 72 hours before the time that the birthday party is scheduled to occur:

1. 1. 1. 1. The final number of guests attending;
         2. Any special dietary requirements i.e. vegetarian or food intolerances (if applicable to the birthday party package you have purchased); and

• • • If you would like to order any additional platters, cake or extras (if applicable to the venue you have booked with). Note that platters cannot be cancelled within 72 hours of the party.
    • The minimum age for children at Timezone parties is 5 years old.

5. Arcade Game Inclusions

• • • Timezone has a colour system for games based on the type of game. The conditions that apply to each game type are as follows:
      1. RED card readers are ticket games and are available for the entire duration of your party based on the venue and chosen package.
      2. YELLOW card readers are video games and are available for the entire duration of your party based on the venue and chosen package.
      3. PURPLE card readers are prize games and may have no or a selected number of plays based on the venue and chosen package.
      4. GREEN card readers are attraction-based games and may have no or a selected number of plays based on the venue and chosen package.
      5. BLUE card readers are restricted or featured games and may have no or a selected number of plays based on the venue and chosen package.
      6. ORANGE card readers are photo booth style games and may have no or a selected number of plays based on the venue and chosen package.
    • No additional Powertickets are awarded during time play including birthday party packages.

6. Bowling, Bumper Cars and Laser Tag

• • • • Some Timezone venues offer additional attractions to add to your party. When adding additional attractions to your party, such as Laser Tag, ensure you review any restrictions of these attractions prior to booking them.
      • Restrictions can include (but are not limited to) age, height, weight, and capacity limitations. 
      • For information on what restrictions apply to certain attractions, please see the below links;
        • Bowling
        • Bumper Cars
        • Laser Tag

7. 10% Off Birthday Parties Promotion - August

1. 1. 1. 1. The discount of 10% excludes any extras and add-ons.
         2. The discount of 10% is not applicable to work party packages.
         3. This offer is only valid for new Timezone party bookings made between 3 August and 31 August 2023. The party must be scheduled and occur by 31 December 2023.
         4. The discount cannot be combined with any other promotions, offers or discounts. 
         5. The terms & conditions of the standard Timezone party booking policy apply to all discounted bookings. 

8. 10% Off Birthday Parties Promotion - October/November

1. 1. 1. 1. The discount of 10% excludes any extras and add-ons.
         2. The discount of 10% is not applicable to work party packages.
         3. This offer is only valid for new Timezone party bookings made between 19 October and 30 November 2023. The party must be scheduled and occur by 31 March 2024.
         4. The discount cannot be combined with any other promotions, offers or discounts. 
         5. The terms & conditions of the standard Timezone party booking policy apply to all discounted bookings.