Here are some questions and answers. If the answer to your question isn't here - please contact us and let us know so we can help your problem.
Question : What is the validity of my Timezone Powercard?
Answer : Timezone Powercard will expire if they are not used for 12 months without transactions. However, if you use your card regularly, it will remain active for 12 months from the last date of use.
Question : What if I do not visit the Timezone location for a 12 month period?
Answer : Sorry, if you don't visit for 12 months at the location where your TIZO is registered, your TIZO and e-ticket will automatically expire.
Question : Can the TIZO be used between Timezone?
Answer : TIZO can only be used where you make transactions and cannot be used in other locations.
Question : What is meant by Timezone Transactions?
Answer : Timezone has 3 transaction categories, namely:
1,Reffil your TIZO
2.Exchange souvenirs in Timezone Venue
3.Play on one of the game machines
Question : What is my Powercard that has not been used for a long time can still be top-up
Answer : Your powercard can still be recharged even if it is not used more than 12 months
Question : What is the Minimum Purchase if I do not have a Powercard?
Answer : You can buy play packages at Venue Timezone, then you will be given a Powercard.
Question : Why is there a promotion that only applies specifically at one Timezone location?
Answer : Each Timezone store can have different promos depending on the policies of each store. Please click here for more information on local promotions at the nearest Timezone in your city.
Question : Where is the Timezone store in Indonesia?
Answer : Find your nearest store here
Question : How do you get a ticket?
Answer : All tickets or Powerticket will be saved electronically to your Powercard every time you finish playing a game. There are several Timezone locations where the machines still issue paper tickets. These shops have set up paper ticket counting machines that will convert physical ticket values into Powerticket and put in your Powercard.
Question : How do I exchange my E-ticket to get a prize?
Answer : Simply bring your Powercard to the counter and our staff will inform you how many tickets you have. Then you can choose various kinds of souvenirs in our Souvenir Shop area which can be chosen according to the number of tickets you have.
If you don't want to use your E-ticket at that time, your ticket data will still be stored on the card and can be accumulated with the next ticket you get. Powertickets will expire after 12 months from the last use of Powercard.
Question : When are Timezone operational hours?
Answer : Timezone operational hours vary in each location, when we are normal we operate at 10:00 AM - 10:00 PM, but there will be adjustments in each location. You can check the update HERE
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