TIMEZONE REWARDS FAQ

Timezone Rewards is a membership program that gives you rewards for playing at all Timezone venues in Indonesia. Rewards vary according to membership tiers and range from extra TIZO, extra free games, extra e-tickets, exclusive benefits and so much more.

You can join Timezone Rewards by registering your Timezone Powercard online via the member portal. There are three membership tiers:

Welcome: A warm Welcome to Fun! Purchase a Welcome card in any of our venues with a certain minimum load.

Blue Elite: Be part of an Elite force. Upgrade With Special Discount! Reaching accumulative spend of 500 TIZO equal to Rp. 500.000 will upgrade you to the Blue Elite Tier.

Gold: Go for Gold! Upgrade With Special Discount! Reaching accumulative spend of  2.000 TIZO equal to Rp. 2.000.000 will upgrade you to the Gold Tier.

Please refer to the Timezone Rewards table for more information on rewards and benefits offered at different tiers

Cumulative spend is based on the total nett load accumulated in a Timezone powercard. Cumulative spend excludes extra TIZO earned from offers, promotions and Double Fun.

Please visit any of our venues to check your cumulative spend. Alternatively, you may check online via the member portal.

Please refer to the Timezone Rewards table for more information on rewards and benefits for each tier.

Register your card with  a valid email address and you can start getting rewarded.

Get member benefits such as birthday reward, upgrade bonuses, mid-tier bonuses, game discounts and more. The best part is that your TIZO are protected in case of loss.

You will be notified through your registered email address of your upgraded membership tier. Your tier-achievement bonuses will be sent to your registered email address.

To redeem, open your email address and show the email from Timezone to cashier, cashier will process the voucher redeem.

Yes. Your powercard , TIZO, and E-Tickets will expire if the card is inactive for 12 months from date of last game played.

FREE games are applicable per day and can be redeemed at all venue Timezone Indonesia.

No. Daily free games are non-accumulative and will be refreshed daily.

Discount on birthday party package is exclusive to Blue Elite and Gold members and valid for one-time use only within your birthday month.

The nuclear family by showing the necessary documents is entitled to a discounted birthday package. But for now the benefits of the birthday package have not been offered. We will inform you further if the birthday package is available at the Timezone venue. Then make sure you have registered an active email to get the latest information from Timezone.

For now, a birthday package has not been offered. We will inform you further if the birthday package is available at the Timezone venue. Then make sure you have registered an active email to get the latest information from Timezone.

Please visit our venue where your card is registered. Alternatively, you can contact us by filling out the form provided here.

Timezone regulation does not allow card ownership transfer at the moment. Timezone reserves the right to permanently deactivate the card if the member is found to be in violation of this rule.

TIMEZONE BIRTHDAY REWARDS FAQ

Your Birthday voucher will be delivered to your e-mail.

Please present the voucher at any Timezone counter to claim your reward.

Voucher will sent to your registered e-mail.

Still not receiving your rewards? Troubleshoot with these steps!Voucher will sent to your registered e-mail.

- Ensure your card is registered

- Ensure that you are subscribed to Timezone communications.

- Check your junk mail to make sure your voucher is not in there!

- Your card must not be expired. This means that there should be at least one transaction in the last 12 months. A transaction is defined as a game play, redemption or a card tap at any card reader.

- If all else fails and you do not receive your birthday  voucher during the first week of your birthday month, please Contact Us.

- Your request must reach us no later than your birthday month. Request sent after your birthday month will not be validated.

Your birthday reward will depend upon your membership tier. The higher your tier, the better it gets!

o Welcome (Red) and Blue Elite members will receive 50 TIZO.
o Gold members will receive 100 TIZO.

Where else can you be rewarded for having fun? Head down to your nearest Timezone counter and present your voucher to redeem your birthday reward.

You will receive one voucher per one active card. All Powercards must be active and registered online to be eligible for reward.

Subscription to Timezone communication is required to receive the birthday reward, other member benefits as well as promotions and offers that are delivered through your registered email address.

The birthday reward voucher will be valid until 30 day of your birthday date, so don’t hold on to it for too long.

Unfortunately, the validity cannot be extended once your birthday reward has been issued so visit us soon!

Only Timezone rewards members are entitled to the birthday reward. What are you waiting for? Tell your family and friends to register their Powercards to start getting rewarded.

Your birthday reward will not be credited towards your cumulative spending, but you can still earn e-tickets for gameplays and redeem prizes with it.