ELEVATE YOUR FUN WITH TIMEZONE FUN APP
Power Up your Timezone experience with the Timezone Fun App! Our Reload feature allows you to load up your Powercard anytime and anywhere, on the go. You can also keep track of your rewards and receive member benefits all in one place. What's more? Play and win prizes for Elevate Your Fun!
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FREQUENTLY ASKED QUESTIONS
1. How do I log in to the Timezone Fun App?
As we have upgraded our online portal, you will need to SIGN UP for a new account using your current registered e-mail. This is to ensure that your Powercard details are linked to the Timezone Fun App.
2. What are the features of the Timezone Fun App?
Timezone Fun app gives you the ability to reload your Powercards, receive e-vouchers for reward benefits, view and track all your Powercards, play and win prizes and receive offers and special deals directly on your mobile device. Once you've installed the Timezone Fun app, you'll also have the ability to receive notifications for exclusive deals and explore our venue locations.
3. How do I get the Timezone Fun app for my phone?
4. Is my phone supported?
5. How can I comment or give feedback about my Timezone Fun app experience?
6. Is my Timezone Fun app the latest version?
If your Timezone Fun app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version from App Store or Google Play by searching for the app by name.
7. Is the Timezone Fun app secure?
8. Can I use the Timezone Fun app on multiple devices?
1. What if my transaction does not go through?
Please check if your credit card has been charged. If it has, please contact us and we will assist you as soon as possible.
2. Can I get a refund?
Ensure that your Fun Account is secure as all in-app card reloads are non-refundable and non-transferable to another Powercard.
3. Will I be able to use my reload immediately?
Yes! Your online reload will be added to your Powercard instantaneously and you can enjoy playing your favourite games at venue right away. Sometimes there can be lag of few minutes in such case our Funsquad team shall be happy to help
4. How do I reload my card?
In the Timezone Fun App, click on the Reload tab. Toggle the top list to select the Powercard you want to reload. View all the reload offers available and select the Powercard you want and proceed with the payment process.
5. Will in-app Reloads be reflected on my card?
Yes! Your new balance will be updated, and you will also be able to check your balance in a venue by tapping your Powercard at a check balance station or asking our team to check your balance.
1. Where are my registered Powercards?
Ensure that you have registered your new app account with the same email or phone number with which your Powercards were previously registered. Once that is done, you will find all your registered Powercards in your app.
2. Powercard balances are incorrect.
Balances may take some time to appear in the app. If it does not reflect after 24 hours, please get in touch with us, and we will assist you as soon as possible.
3. I cannot add my Powercard.
If you receive an error message, try to enter the numbers manually. If the error persists, please get in touch with us, and we will help you resolve the issues as soon as possible.
4. How do I add a Powercard?
Using the Timezone Fun App, you can allow the camera function to scan your card number automatically. You will have to enter your CVV number and add a nickname for the card.
5. How do I check my Powercard balance?
Checking your Powercard balance is quick and easy! Sign in to your Timezone account, go to the Powercard section and select the card you wish to view the balance on. Swipe right/left to switch between Powercards.