Terms and Conditions

Terms and Conditions: Timezone Raffle Draw Contest


  1. The contest governed by these terms and conditions (Contest) is conducted by Timezone Entertainment Private Limited (Timezone).
  2. The Contest will commence at 00:00:00 hrs15th July 2024 and conclude at 23:59:59 hrs on 30th September 2024 (Contest Period).
  3. The Contest comprises a Raffle Draw unit, which is described in clause 4, Monthly Prize Draws which are described in clause 5.
  4. By participating in the Contest, each participant agrees to be bound by these terms and conditions.


  1. Subject to the qualification in clause 2.b. below, all residents of the Republic of India aged 18 years and above (Eligible Participants) are eligible to enter the Contest.
  2. Employees, contractors and affiliates of Timezone and their respective immediate families (which term shall extend to include any spouse, ex-spouse, child, step-child, parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or cousin of the foregoing), are not eligible to participate in the Contest.
  3. The Contest is not permitted in any Stores in the state of Tamil Nadu


  1. To participate in the Contest, an Eligible Participant must load an existing or new Timezone Powercard which is linked to a valid mobile number and/or email address with a Raffle draw campaign offer priced at Rs 5,000, Rs 8,000 or Rs 10,000 (Eligible Transaction) at a participating venue identified in Schedule 1 (each a Participating Venue) during the Contest Period. An Eligible Participant who has complied with this condition is referred to throughout the balance of these terms and conditions as an Entrant.
  2. Each Entrant will be entitled to:

i.one chance to roll the raffle unit and draw 1 voucher coupon at the Participating Venue at which, and on the day that, the Eligible Transaction occurred; and

  1. a single entry into the Monthly Prize Draw for the month in which the Eligible Transaction occurred.
  2. Notwithstanding the number of Eligible Transactions entered by an Entrant, each Entrant will only be entitled to a maximum of (1) one chance to win a raffle draw prize per transaction during the Contest Period and a maximum of (1) entry into Monthly Prize Draw.
  3. Each Entrant must retain proof of each Eligible Transaction and produce such proof to Timezone upon request. If proof of the completion of an Eligible Transaction cannot be produced by the Entrant, any prize won by the Entrant in connection with that Eligible Transaction will be forfeited. The decision of Timezone shall be final and binding on all Entrants.


4.Raffle Draw:

  1. Each Entrant may attempt to roll the raffle draw unit at the Participating Venue at which, and on the day that, the Eligible Transaction entered by that Entrant occurred.
  2. Entrants must make a genuine attempt to roll the raffle unit and Timezone reserves the right to invalidate an attempt where its personnel (in their absolute discretion) determine that a genuine attempt to roll the raffle unit has not been made or the Entrant has unfairly attempted to influence the outcome of the draw. In such circumstances the relevant Entrant shall not be entitled to another attempt to roll the raffle unit and will forfeit the opportunity to win a prize.
  3. The Raffle unit comprises of multiple coupons and each coupon will either identify a prize that will be awarded to the Entrant or indicate that no prize has been won if the entrant draws out a coupon that mentions ‘Better luck next time’.
  4. Timezone reserves the right to determine the nature and value of the prizes that may be won through the Raffle Draw component of the Contest and may amend or replace or cancel such prizes during the Contest Period. The prizes available at Participating Venues may differ and shall be decided at the sole discretion of Timezone.
  5. If an Entrant performs a successful roll of the raffle unit and wins a prize, that prize will be made available to the Entrant in the form of a digital voucher which can be accessed and added to the Entrant’s Powercard that was used to enter the Contest through the Timezone Fun App or the member portal on Timezone’s website.
  6. Digital vouchers made available to Entrants in connection with this Contest must be redeemed within thirty (30) days from the date of issue. Vouchers which are not redeemed within this period will automatically expire.
  7. Digital vouchers are linked to the Timezone Powercard that was loaded or reloaded as a consequence of the Eligible Transaction and cannot be transferred to, or redeemed in connection with, any other Timezone Powercard. Each entrant can win the same voucher maximum twice during the campaign period
  8. The vouchers can be redeemed only at one of the 58 Participating Venues.
  9. Prizes are non-transferable, non-exchangeable, and non-refundable and cannot be combined or redeemed in connection with any other offer.
  10. If, for any reason, a Raffle draw prize won by an Entrant is unavailable, Timezone reserves the right to replace the prize with a prize of equivalent or greater value.
  11. Timezone reserves the right to add, alter, amend, cancel the Contest, Prizes, for any reason whatsoever at its sole discretion and the Entrant participating in the contest agrees to this condition.


5. Monthly Prize Draws

  1. Following the conclusion of each month of the Contest Period, Timezone will conduct a prize draw and randomly select one(1) winner from the Entrants who completed an Eligible Transaction during that month of the Contest Period. Each winner will be awarded an Iphone 15 pro.
  2. The foregoing prizes are exclusive of all taxes, duties, registration fees and other charges, each of which must be borne by the winner. If the award of a prize is subject to taxation under the Income Tax Act], and Timezone is required to ensure that the tax payable under that Act is paid, the winner’s entitlement to the prize is subject to, and conditional on, the winner paying to Timezone on or before the date that the prize is collected by the winner an amount equal to the tax payable under the Act. Timezone will remit such amount to the relevant taxation authority promptly after receipt. The winner will be afforded not less than seven (7) days to satisfy the condition set out in this subclause failing which the relevant prize will be forfeited for that winner.
  3. The winner of each Monthly Prize Draw will be selected utilising an automated method determined by Timezone in its discretion.
  4. Timezone will make no less than three (3) attempts to contact each winner as per the information provided by the winner and coordinate a date and time at which the relevant winner can claim their prize at a location nominated by Timezone. If a winner cannot be contacted, the prize so won by the winner shall be forfeited.
  5. Each winner must present personal identification documents and satisfy Timezone as to his or her identity at the time of claiming a prize. If a winner fails to do so, his or her prize shall be forfeited.
  6. Title to, and risk in, each prize awarded to a winner of the Monthly Prize Draw passes to the winner at the time that the prize is claimed by the winner and Timezone will not be liable for any loss or damage to the prize that occurs on or after that time.
  7. Timezone will take reasonable steps to provide each winner with the benefit of any transferrable warranty extended by the manufacturer of the prize won by that winner but will not otherwise be responsible or liable for any defects in that prize.
  8. Images and details of prizes published by Timezone in connection with the Contest are for general information purposes only and the specifications (including, but not limited to, the model or colour) of the prizes awarded to the winner of each Monthly Prize Draw may differ from those depicted in the material published in connection with the Contest.
  9. Prizes that are not claimed within thirty (30) calendar days from the date on which the winner was notified shall be forfeited.
  10. If a prize is forfeited under clauses 5b., 5e. or 5j. above, Timezone will conduct a replacement draw and randomly select an alternative winner from the relevant pool of Entrants. If the prize is not successfully claimed by the replacement winner, up to a total of three (3) such replacement draws will be conducted for each of the Monthly Prize Draws.
  11. No correspondence or claims shall be entertained in the event that a prize is forfeited in accordance with these terms and conditions. Each Entrant irrevocably releases Timezone from all such claims and agrees that these terms and conditions may be decided as by Timezone as a bar to any such claim brought by an Entrant.

6.General Conditions:

  1. Except for any liability that cannot by law be excluded, Timezone (including its respective officers, employees and agents) is not responsible for and excludes all liability (including in negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of this Contest, including but not limited to:
  2. any technical difficulties or equipment malfunction (whether or not under Timezone’s control);
  3. any theft, unauthorised access or third party interference;

iii. any prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Timezone) except where directly caused by Timezone;

  1. any tax liability incurred by an individual as a result of participation in, or the award of a prize in connection with, this Contest; or
  2. use of a prize awarded in connection with the Contest.
  3. By participating in the Contest, participants agree to allow Timezone to use their names, photographs, and testimonials for promotional purposes.
  4. Timezone reserves the right, at all times, even if an Entrant has completed an Eligible Transaction, to verify any details related to that Entrant’s entry into the Contest and/or redemption of a prize, including the validity of the entry and the Entrant’s identity (including age and place of residence). If there is a dispute as to the identity of an Entrant, Timezone reserves the right, in its sole discretion, to determine the identity of the Entrant.
  5. Timezone reserves the right, in its sole discretion, to disqualify any person who Timezone has reason to believe has breached any of these terms and conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Contest. Failure by Timezone to enforce any of its rights does not constitute a waiver of those rights. Timezone's rights to recover damages or other compensation from any such persons are reserved at all times.
  6. Prizes are not transferrable or exchangeable and cannot be taken as cash.
  7. If this Contest is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond Timezone’s reasonable control, including but not limited to forced government closures, technical difficulties, unauthorised intervention or fraud, Timezone reserves the right, in its sole discretion, to the fullest extent permitted by law to disqualify any individual or, subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Contest, as appropriate. The use of any automated entry software or any other mechanical or electronic means that allows an Entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that Entrant invalid.
  8. Any cost (such as internet service provider costs) associated with accessing Timezone’s website and/or the Timezone Fun App and/or the Contest, is the Entrant’s responsibility.



  1. Any personal information collected from participants will be used for the purposes of administering the Contest, awarding prizes and conducting future marketing promotions. By entering this Contest, each Entrant consents to receiving commercial and promotional communications from Timezone and to the use of his or her personal information/data in accordance with Timezone’s privacy policy.
  2. Personal information will be handled in accordance with applicable data protection laws and Timezone’s privacy policy (
  3. Each Entrant irrevocably consents to the collection, storage, use and disclosure of his or her personal information/ data in accordance with applicable laws and Timezone’s privacy policy.


8.Governing Law:

  1. The Contest and these Terms and Conditions shall be governed by and construed in accordance with the laws of India.
  2. Any disputes arising out of or in connection with the Contest shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Schedule 1 - List of Participating Venues:

Phoenix Palassio – Lucknow, Ambience Mall – Gurgaon, MGF Mall -Gurgaon, Unison Mall Dehradun, Vegas Mall – Delhi, Pacific Mall – Delhi, Gaur City Mall – Noida, Mall of Amritsar

Logix City Center Mall – Noida, Ambience Mall Vasant Kunj, Pacific NIT Mall - Faridabad

Pavilion Mall Ludhiana , Growels 101 Mall – Kandivali, Inorbit Mall – Malad, The Phoenix Mall – Kurla, R City Mall- Ghatkopar, Oberoi Mall Goregaon, Phoenix Palladium Lower Parel, Caculo Mall – Goa, Pavilion Mall – Pune, Seasons Mall – Pune, City Centre Mall – Nasik, Phoenix MarketCity - Pune

Phoenix Mall of the Millennium – Pune ,DB Mall – Bhopal, Forum Celebration Mall Udaipur

Phoenix Mall Indore ,Inorbit Mall – Vashi , Korum Mall – Thane, Orion Mall – Panvel, Xperia Mall – Dombivali, The Capital Mall – Vasai, R Mall – Thane ,Nexus Mall Koramangala, Forum Mall Shantiniketan, Orion Mall – Bangalore, Phoenix MarketCity  Bangalore, Hilite - Calicut

Phoenix Mall of Asia – Bangalore, Nexus Fiza Mall – Mangalore, Mantri Square Mall Bangalore,

Esplanade One Mall – Bhubaneswar, Nucleus Mall – Ranchi, Utkal Kanika Galleria - Bhubaneswar

Virtuous Retail – Nagpur, Magneto Mall – Raipur, GVK One Mall – Hyderabad, City Centre Mall – Patna, Acropolis Mall – Kolkata, City Centre Mall – Guwahati, City Centre Mall – Kolkata, City Centre Mall – Siliguri, Diamond City North Mall – Kolkata, Plutone Mall – Rourkela, South City Mall – Kolkata

Schedule 2 – Offer Details and Terms and Conditions:


  • Reload Rs 3000 get Rs 4000 balance
  • Game combo at Rs.799 – (10 video games, 5 Ticket games, 2 prize games and 1 Attraction. Free Games Valid for 1 day.)
  • Reload Rs 2000 get Rs 2500 balance and 5 free games. (Free games valid for 1 day)
  • Reload Rs.1500 get Rs 2000
  • Reload Rs 399 get 3 attractions (Attractions valid for 1 day only)
  • Reload Rs 1200 get 20 ticket games (Ticket games valid for 7 days.)
  • Vouchers are valid only at the participating venues as mentioned in schedule 1
  • Only one voucher can be used at one time. Multiple vouchers cannot be aggregated.
  • Lost or misplaced vouchers will not be reissued.
  • The holder of the voucher shall be deemed the beneficiary.
  • This voucher is valid for 30 days from the date of issue. Voucher validity will not be extended in any circumstances.
  • A nominal fee of Rs.50/- shall be charged if the voucher is availed on a new Timezone card.
  • Free games are valid only at the parent venue.
  • Vouchers cannot be used to purchase gift cards.
  • Any dispute raised may be referred to Timezone India Pvt Ltd. at its registered office address Any decision of Timezone India Pvt Ltd in this regard shall be final.
  • Any claim, dispute or action regarding this voucher is subject to the exclusive jurisdiction of the courts in Mumbai