Timezone Fun App: Unlock Rewards & Offers!

Terms and Conditions

• Guests must sign up for a Timezone Fun account, add a valid email and mobile to their account, download the Fun app 
• Offer is applicable for the first time install, if the guest uninstalls the app and then reinstalls he doesn’t qualify for the welcome Bonus 
• The voucher expires 7 days from receiving the voucher and must be redeemed within 7 days for the credit to be applied to a Powercard. 
• No extensions will be given to expired vouchers. 
• Timezone reserves the right to change or alter these terms and conditions without notice. 

How does the sign up bonus work?

• Any new user that downloads the Fun App for the first time will receive a Rs.250 game credits as Welcome Bonus on reload of Rs.1100. 
• Thanks for downloading and creating a Timezone Fun account! In order to receive your Rs.250 Welcome bonus, please ensure you've completed your profile. You will then be awarded a FREE Rs.250 game credit voucher to redeem. 
• See the steps below on how to receive your Welcome Bonus: 
• After creating your Timezone Fun account, complete your registration process. 
• Ensure the Timezone Fun App has been downloaded on your device and log in to your account. 
• Open the Fun App and click on the icon called "Account", navigate to the "Profile" setting and ensure that you've added both an EMAIL and MOBILE to your account. 
• Once you have both an EMAIL / MOBILE and Timezone card added to your account please wait at least 24 hours until your sign up bonus voucher appears in your account. 
• The voucher will be shown in the app's 'My Vouchers' section. You can access this section from the "Home" tab at the bottom of the screen. 
• When you receive your Rs.250 bonus voucher, click on the voucher to reveal the barcode. 
• Once you see the barcode visit Timezone venue and you shall get Rs.250 additional bonus on reload of Rs.1100/- 

1. What are the features of the Timezone Fun App?

Timezone Fun app gives you the ability to reload your Powercards, receive e-vouchers for reward benefits, view and track all your Powercards, play and win prizes and receive offers and special deals directly on your mobile device. Once you've installed the Timezone Fun app, you'll also have the ability to receive notifications for exclusive deals and explore our venue locations. 

2. Is the Timezone Fun app secure?

The Timezone Fun App uses global online payment providers which are certified with level one PCI DSS compliance, the highest level of encryption available. This ensures that all payment data is safeguarded. For authentication, Timezone has implemented multi-factor authentication (MFA) that requires a user to provide two or more verification factors to gain access to the application. This is used to protect and secure user data. 

3. Is my Timezone Fun app the latest version?

If your Timezone Fun app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version from App Store or Google Play by searching for the app by name and clicking on update. 

4. How do I get the Timezone Fun app for my phone?

Download the Timezone Fun app on your Apple iOS device from the Apple App Store or on your Android device from Google Play. Our Mobile App is completely free to download and install. 

5. How can I comment or give feedback about my Timezone Fun app experience?

We love to hear your feedback! You can use our Contact us section in the app or fill out the Contact us form HERE and selecting "Fun App or Guest Portal" as the Subject of Enquiry. 

6. Can I use the Timezone Fun app on multiple devices?

Yes! You can be signed in to your Timezone Fun app account on more than one device at the same time. 

1. Will in-app Reloads be reflected on my card?

Yes! Your new balance will be updated, and you will also be able to check your balance in a venue by tapping your Powercard at a check balance station or asking our team to check your balance. 

2. Will I be able to use my reload immediately?

Yes! Your online reload will be added to your Powercard instantaneously and you can enjoy playing your favourite games at venue right away. Sometimes there can be lag of few minutes in such case our Funsquad team shall be happy to help 

3. What if my transaction does not go through?

Please check if your credit card has been charged. If it has, please contact us at [email protected] and we will assist you as soon as possible. 

4. How do I reload my card?

In the Timezone Fun App, click on the Reload tab. Toggle the top list to select the Powercard you want to reload. View all the reload offers available and select the Powercard you want and proceed with the payment process. 

5. Can I get a refund?

Ensure that your Fun Account is secure as all in-app card reloads are non-refundable and non-transferable to another Powercard. 

1. My Powercard colour or tier is incorrect.

The card that you see in the app reflects the card that you are holding. If you are already qualified for an upgrade, please head to any Timezone venue for a new Powercard. Once you have had your card reissued onto a new Powercard, your Powercard will automatically be added to your account to track and receive rewards in next 24 hours. 

Your old Powercard will automatically be removed from your account in 24-48 hours. 

2. I did not receive my birthday rewards benefits.

Birthday rewards are applicable only for guests who have installed the app and updated their profile. Birthdate needs to be updated 30 days prior to your respective birthday month. Flash the voucher code and redeem them at your favourite Timezone venue. Pls note even if you have multiple cards, birthday rewards are applicable only once. 

1. Where are my registered Powercards?

Ensure that you have registered your new app account with the same email or mobile number with which your Powercards were previously registered. Once this is done, you will find all your registered Powercards in your app. 

2. My Powercard balances are incorrect.

Balances may take some time to appear in the app. If it does not reflect after 24 hours, please contact us, and we will assist you as soon as possible. 

3. I cannot add my Powercard

If you receive an error message, try to enter the Powercard number and CVV again, manually. If the error persists, please contact us, and we will help you resolve the issue as soon as possible. 

4. How do I check my Powercard balance?

Checking your Powercard balance is quick and easy! Sign in to your Timezone account, go to the Powercard section and select the card you wish to view the balance on. Swipe right/left to switch between Powercards. 

5. How do I add a Powercard?

Using the Timezone Fun App, click the Powercards tab at the bottom of the screen and navigate to the right where you can see "+ Add a Powercard" you can allow the camera function to scan your card number automatically. You will have to enter your CVV number and add a nickname for the Powercard manually. 

6. Does my Powercard balance expire?

Powercards will expire 12 months from the last in-venue use date, at which time any unused balance and Powertickets will be forfeited. App reloads do not count towards extending your Powercard expiry. 

1. Where can I find my e-vouchers?

In the Timezone Fun App home screen, select the “My vouchers” option at the top left of the screen to view your active e-vouchers. Click “View all” to see all vouchers and toggle to view Active, Redeemed, or Expired vouchers. 

2. How do I redeem my e-vouchers?

Just present your registered Powercard and e-voucher at any Timezone venue to redeem by scanning the voucher barcode on your app. Kindly redeem the terms and conditions for speciifc vouchers 

1. My birthdate is incorrect in my account. How can I change this?

We are happy to review this change for you. Please contact us with your photo identification stating your correct birthdate, and we will update it as soon as possible. 

2. How can I update my email address and mobile number?

Sign in to your Fun account via the Timezone guest portal https://portal.timezonegames.com. Click on the "My Profile" tab. To add a new email or mobile, click on "or you can add a new one". Enter your new email or mobile number, and click verify. Enter the one time password you receive and confirm. 

3. How can I change my password?

In the Timezone Fun App, click Account > Profile > Change password. Provide your login information (email or mobile), click on Send verification code. Enter the code you received and continue with changing your password. Never share your login details with anyone.  

In the Timezone guest portal https://portal.timezonegames.com. 

1.How can I delete my account?

There are two ways to delete your account:

In-App Deletion:

1. Go to the “Account” menu and “Profile” section within the app.
2. Look for Delete account at the bottom of the page.
3. Select “Yes, delete my account” to confirm account deletion.

Webform Request:

1. Go to Timezone Website > Contact Us and fill in the required fills in the form.
2. Provide the email/ phone number that is linked to the account that you would like to delete.
3. Attach a screenshot of your account profile from the Fun App or the Member Portal to confirm your ownership of the account before deletion.

2. What data will be deleted when I delete my account? 

We will delete all data associated with your account, subject to legal or regulatory requirements. This may include information like your profile information such as username, date of birth, preferences, and any data you have created during sign-up.

3. How long does it take to delete my account data?

There are two ways to delete your account:

In-App Deletion: The Account is deleted immediately.

Webform Request. The account will be deleted within 7 working days, and the requester will receive confirmation via email from the Fun Squad once the deletion process is completed.

4. What Happens if I delete my account?

Profile: Deleting your account will permanently remove all associated data with your account and Timezone will no longer have any of your account information such as your username, email address, phone number and date of birth. Once the delete process is complete, it cannot be undone. If a guest needs to create an account using the same email or phone number, they can simply sign up again on the Timezone Fun App or Member Portal.

Card: Any card linked to your account will be deleted and will no longer be eligible for any rewards linked to that card.