FREQUENTLY ASKED QUESTIONS - TIMEZONE REWARDS
1. What is Timezone Rewards?
Get rewarded for playing? Yes! Timezone Rewards is a membership program that gives you rewards for playing at all Timezone venues in India. Rewards vary according to membership tiers and range to free game credits, bonus e- tickets, exclusive external benefits and so much more
2. How does Timezone Rewards work?
You can join Timezone Rewards by registering your Timezone Powercard at our venue or online.
There are three membership tiers.
Welcome: A warm Welcome to Fun! Purchase a Timezone welcome card in any of our venues by loading a minimum of Rs.500/- Register your card and you will be enrolled into the Welcome Tier.
Blue Edge: Be part of Blue Edge Force. A cumulative spend of Rs.3,000/- will upgrade you to the Blue Edge Tier.
Gold+: Go for Gold+! A cumulative spend of Rs.8,474/- or direct buy of Go for Gold+ card at Rs.10,000/- will upgrade you to the Gold+ Tier.
Please refer to the Timezone Rewards table for more information on rewards and benefits offered at different tiers.
3. What do you mean by cumulative spend?
Cumulative spend is based on the total net load accumulated in a Timezone Powercard. Cumulative spend excludes tax and bonus game credit earned from offers and promotions.
Example: A load of Rs.1300 offer shows a balance of Rs.1400 worth of game credits. The net load credited towards Timezone Rewards is Rs.1100 i.e. (Rs.1300 before tax)
4. How do I check my cumulative spend?
Please visit any of our venues to check your cumulative spend.
5. What are my Timezone Rewards benefits?
Please refer to the Timezone Rewards table for more information on rewards and benefits for each tier.
6. How do I become a Timezone Rewards member?
Register your card with a valid email address or share your contact details at our venue.
7. Why should I register my Timezone card?
Protect your credits by registering your cards online. You can earn rewards and stay updated on our exclusive offers, promotions, and receive invitation to member events.
8. What is Activation fee?
Activation fee of Rs.50/- and Rs.400/- enables the benefits and rewards on your Blue Edge and Gold+ card respectively. It is applicable only on card upgrades.
10. How do I know when I am being upgraded to the higher membership tier and what do I need to do to receive my Timezone Rewards benefits?
You will be notified on your registered contact number through SMS.
Free games credit and discounted game plays will be auto credited into your account. Upon upgrade please visit any of our venue to collect your new card.
12. Will my Timezone game credit and e-tickets expire?
Yes. Game credit and e-tickets will expire if the card is inactive for 12 months from last used date.
13. Can I accumulate my unredeemed FREE games?
No. Daily free games are non-accumulative and will be refreshed daily.
14. How do I get my birthday offer?
Card holders who have registered their date of birth with us will receive your birthday reward during your birthday month with a unique code through SMS on your registered mobile number. This will be valid for one-time use only.
15. How often can I use my discount on the birthday party package?
Discount on birthday party package is exclusive to Blue Edge and Gold+ members and valid for one-time use and can be redeemed with physical coupon in your respective Blue Edge Rewards booklet or Gold+ Kit.
16. Can I use my birthday party package discount for my family members?
Yes. However, it is valid for one-time use only.
17. How do I get a replacement for a lost Timezone Powercard?
If your card is registered, you may visit the parent venue and basis the details provided the new card will be issued. A card replacement fee of Rs.50/- fee will be charged.
18. Feb'21 Birthday Rewards applicability
Birthday Rewards not applicable at Nucleus Mall Ranchi as the venue remains to be closed due to government guidelines pertaining to COVID'19 safety