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Whether you're new to arcade games or a seasoned pro, learn all you need to know before you score big on the latest and greatest games. From rewards and the Fun App to birthday parties and gift cards. Check out the categories below for our frequently asked questions.
Get rewarded for playing? Yes! Timezone Rewards is a membership program that gives you exclusive benefits for playing at all Timezone venues within Australia. Benefits vary according to membership tiers and range from bonus game credits, discount gameplay, exclusive benefits and so much more.
You can join Timezone Rewards by registering your Timezone Powercard online via the member portal. There are four membership tiers:
Welcome: A warm Welcome to Fun! Purchase a Welcome card in any of our venues by loading a minimum of $1. Register your card and you will be enrolled into the Welcome Tier.
Blue Elite: Be part of an Elite force. Reaching 50 Reward Points will upgrade you to the Blue Elite Tier.
Gold: Go for Gold! Reaching 250 Reward Points will upgrade you to the Gold Tier.
Platinum: Truly a class of its own. Reaching 1,000 Reward Points will upgrade you to the ultra-exclusive Platinum Tier.
Please refer to the Rewards page for more information on rewards and benefits offered at different tiers. 1 Reward Point equals $1.
Reward Points are based on the net total load accumulated on a Powercard. We call these Reward Points. Your total Reward Points excludes bonus game credit earned from offers and promotions. One (1) Reward Point = One Dollar ($1)
Example: A load of $50 on a double-dollar offer shows a balance of $100 worth of game credits. The net load credited towards Timezone Rewards is $50.
Please create an account online via the Member Portal or download the Timezone Fun App, add your Powercard to your account and you'll be able to see your total Reward Points on your Powercards. Alternatively, visit your local venue.
Already have a new Fun account? Login to the Member Portal Here.
With so much fun and benefits available, please refer to the Timezone Rewards page for more information on rewards and benefits for each tier.
Create an account online via the Member Portal or download the Timezone Fun App, add your Powercard to your account and start getting rewarded.
By adding your Powercard to your online account you registered them with us. The benefits of doing this are to protect your balances and get REWARDED! You can earn rewards and stay updated on our exclusive offers and receive invitations to member events.
You can check your current status level in your online Member Portal account or via the Timezone Fun App. Upon reaching the required Reward Points for a tier, our team in a venue will be able to upgrade your Powercard. Please visit your local venue to upgrade.
Achievement and mid-tier bonus credit is sent to your Fun Account via an in-app redeemable voucher. Please login to your account via the Timezone Fun App to redeem. Discounted gameplay and free games are auto-credited into your Powercard upon meeting the required criteria.
To receive exclusive offers and Birthday Rewards, you need to be subscribed to Timezone marketing communications. You can do this in the member portal or the Timezone Fun App.
To upgrade your Powercard, visit your local venue with your Powercard to collect your new card.
Birthday rewards are awarded to Gold and Platinum members only. There are two kinds of rewards:
Vouchers are sent to your Fun Account and must be redeemed in a venue before the expiry. To ensure you receive birthday rewards, please:
Powercards will expire 12 months from the last in-venue use date, at which time any unused balance and Powertickets will be forfeited. App reloads do not count towards extending your Powercard expiry.
Using your Powercard in a venue to play games, load credit or redeem prizes.
Upgraded to Gold? Enjoy your free game the very next day! So, go forth my friend and play your FREE game! Free games are not transferrable to other venues.
The daily FREE games that come with Gold and Platinum status are applicable to the venue that you loaded up credit in. $1 per 92 days must be spent for the daily free Yellow card reader game to be credited to your Powercard.
Playing for free rocks! Though the daily free games are non-accumulative and will be refreshed daily.
Head into your local venue and see our friendly team who can help you in getting a replacement.
Who doesn’t love bonuses!? Gold and Platinum Powercard holders receive 1 x $25 game credit voucher for each 250 Reward Points spent. Example: 500, 750, 1,250, 1,500, 1,750, 2,250. Every 1,000 Reward Points will be rewarded with 2 x $25 game credit voucher.
The bonus credit will be sent to your Fun Account via an in-app redeemable voucher. Login to your account on the Timezone Fun App to redeem. Vouchers expire 31 days from when you receive the voucher.
One (1) Reward Point = One Dollar ($1)
Due to different offerings available at certain locations, not all promotions can be run at all venues.
Bonus dollars are an additional balance added to your card when you load up in venue or when you purchase a promotional product in store. This is additional credit awarded to you that can be used to play games in store.
All points or Powertickets as we refer to them are electronically transferred onto your Powercard when you finish playing a game with a red coloured swiper. We no longer accepts paper tickets. Some sites may use paper tickets in some machines. Those sites will have a Fun Chomper ticket redeeming station, which will convert your physical tickets into Powertickets and load them onto your card.
Simply take your Powercard to the front counter and the customer service assistant will advise you of the amount of tickets you have available. You can then choose prizes from the redemption counter up to the value of the tickets you have available. If you do not wish to spend your Powertickets at that time they will remain on the card and any more power tickets won will accumulate. Powertickets have a 12 month expiry from last use.
Prizes from the redemption counter cannot be purchased for cash. They are only redeemable for Powertickets.
Opening hours vary between locations, please check the Locations page for opening hours. Our venues are open every public holiday except Christmas day.
There are select venues that have a cafe on-site and can provide food for parties. Some venues also have deals with local food providers for parties and functions. Please contact your local Timezone venue for more information.
You can check your Powercard balance online via the Timezone Fun App or the Member Portal.
Please visit the Careers page on our website and follow the prompts to apply for a job with us. Or you can apply directly in-venue.
Visit the Locations page for contact information.
Powercards will expire 12 months from the last in-venue use date, at which time any unused balance and Powertickets will be forfeited. App reloads do not count towards extending your Powercard expiry.
Yes, both game credit and Powertickets are transferable between all venues in Australia including Zone Bowling and Kingpin!
If you have lost your Powercard and it is registered then you just need to go into the venue that it was registered at with a form of identification. Our Team Members can look up your details on the system and re-issue your card.
Games of Laser Tag run for approximately 12 minutes.
A $100 deposit is required when booking your party; the final balance is to be paid on the day based on your final number of guests. A minimum of 3 business days’ notice from the booking date is required to receive a refund of the deposit amount.
There is a minimum 10 guests to enjoy the full experience of a birthday party with Timezone. This includes the party guest.
If for any reason you need to make an amendment to your party, please get in touch with us by phone or email. If you need to cancel your party, we ask that you inform us at least three business days prior to the party to receive a full refund of your deposit.
You can contact our Funsquad by either calling 1300 421 567 or by sending us an email to [email protected].
The minimum age for a Timezone party is 5 years old.
You are welcome to bring your own birthday cake! Please note that most venues offer cake storage, but varies per venue and you should check with your local Timezone venue.
Feel free to discuss your requirements with us. You are permitted to bring birthday cakes.
As part of your booking, you will have 45 minutes of party space. Please enquire when booking your party with us, as some venues do not have an area to sit.
Party invitations are available! Download your digital birthday invitations here to print at home or head into your selected Timezone venue to collect some for your upcoming party.
We request that you and your guests arrive 15 minutes prior to your party start time. This will ensure that your party experience begins on time and that none of your guests miss out on any of the fun! All parties at Timezone commence on the hour.
We ask that you organise a parent or carer to be available for the duration of your party as a touch point for our hosts – this could be you, your partner, a family member, or friend (anyone attending the party to help supervise the kids).
A carer is a parent, guardian or adult responsible for supervising the party children and a touch point for Timezone. We recommend that carers are present for the duration of your party. Carers are there to ensure the kids are all in attendance during each activity, escort the kids to the bathroom and ensure they are behaving appropriately in the venue. If there is a problem the Party Host will inform the carers, so it is necessary to remain in the venue to be able to supervise the party.
Depending on the party package you have chosen, Timezone parties are approximately 2.5 hours from start to finish.
Someone from Timezone will call you at least the Wednesday prior to your party at the latest to confirm the final number of guests attending.
Timezone has a colour system for games based on the type of game. The conditions that apply to each game type are as follows:
No additional Powertickets are awarded during time play including birthday party packages.
TO ENTER THE LASER TAG ARENA, YOU MUST
GAME RULES
Play fair, play smart, and give it your all
For more information on Laser Tag, please see HERE
Laser Tag cannot be exclusively booked out unless your group fills the arena capacity. If you party does not fulfill the arena capacity, other guests may be playing in the arena at the same time.
Spin Zone Bumper Cars
Only one person allowed per dodgem car. No Children under 4 years of age. Minimum height 112CM. Maximum weight 120KG. No loose articles allowed. No running. No bare feet. Safety restraint must be worn at all times. Keep hands on steering levers and feet in footrests during operation. No food or drinks allowed. Do not stand or step on bumper tubes. Do not bump rails. Please do not ride with seizures, neck or back disorders, heart conditions, motion sickness, pregnancy, prescription medication, dizziness or if intoxicated.
Traditional Bumper Cars
Limited 2 riders per dodgem car. Riders must be over 90CM to ride. No unaccompanied riders under the height of 130CM permitted. No food or drinks. No bare feet. No head-on bumping. Safety restraint must always be worn. No running. No loose articles allowed. Remain seated whilst in motion. If you suffer from the following, you are not permitted to ride: seizures, neck or back disorders, heart conditions, motion sickness, pregnancy, dizziness or if intoxicated.
For more information on bumper cars, please see HERE
Gift cards can be used an indefinite number of times. It's based upon the value of the card so as long as there's value on the card, it can still be used.
All gift cards are valid for 3 years from date of activation. You can check your balance and gift card expiry by going to giftcards.timezonegames.com and entering your gift card number and PIN.
Our gift cards can be used at over 50 Timezone, Kingpin and Zone Bowling locations across Australia.
To check the current balance on your gift card, head to our gift card portal and enter your gift card number and PIN.
Avoid any postage and delivery times by going digital. E-gift cards are received via your chosen email address and activated within 24 hours after purchase, perfect as a last minute gift! Head over to giftcards.timezonegames.com, select a design and load amount, enter your contact details, complete payment and your e-gift card will be delivered to your nominated recipient.
Pick up a physical gift card in one of our venues and load up the gift card yourself online by going to giftcards.timezonegames.com and entering your contact details, the card number and load amount.
A minimum of $20 and a maximum of $500 can be loaded onto each gift card to a maximum order value of $2,500.
To load up the gift card you got in venue, head to our Grab and Go gift card portal
From 01 June 2022, the sign up bonus has been increased to $10. Any new account downloads from 01 June 2022 will receive a $10 sign up bonus. Previous $5 sign up bonuses will not be increased.
Thanks for downloading and creating a Timezone Fun account! In order to receive your $10 sign up bonus, please ensure you've completed your profile. You will then be awarded a FREE $10 game credit voucher to redeem. See the steps below on how to receive your $10 sign up bonus:
Terms and Conditions
As we have upgraded our member portal, you will need to sign up for a new account using your current registered email or mobile number. This is to ensure that your Powercard details are linked to the Timezone Fun App.
Timezone Fun app gives you the ability to reload your Powercards, receive e-vouchers for reward benefits, view and track all your Powercards, play and win prizes and receive offers and special deals directly on your mobile device. Once you've installed the Timezone Fun app, you'll also have the ability to receive notifications for exclusive deals and explore our venue locations.
Download the Timezone Fun app on your Apple iOS device from the Apple App Store or on your Android device from Google Play. Our Mobile App is completely free to download and install.
Timezone Fun app is supported on the following platforms:
As our app has AR (augmented reality) functionality for one of its games, here is the list of ARCore supported devices for reference: https://developers.google.com/ar/devices
We love to hear your feedback! You can use our Contact us section in the app or fill out the Contact us form HERE and selecting "Fun App or Guest Portal" as the Subject of Enquiry.
If your Timezone Fun app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version from App Store or Google Play by searching for the app by name and clicking on update.
The Timezone Fun App uses global online payment providers which are certified with level one PCI DSS compliance, the highest level of encryption available. This ensures that all payment data is safeguarded. For authentication, Timezone has implemented multi-factor authentication (MFA) that requires a user to provide two or more verification factors to gain access to the application. This is used to protect and secure user data.
Yes! You can be signed in to your Timezone Fun app account on more than one device at the same time.
Please check if your credit card has been charged. If it has, please contact us and we will assist you as soon as possible.
Ensure that your Fun Account is secure as all in-app card reloads are non-refundable and non-transferable to another Powercard.
Yes! Your online reload will be added to your Powercard instantaneously and you can enjoy playing your favourite games right away.
In the Timezone Fun App, click on the Reload tab. Toggle the top list to select the Powercard you want to reload. View all the reload offers available and select the Powercard you want and proceed with the payment process.
Yes! Your new balance will be updated, and you will also be able to check your balance in a venue by tapping your Powercard at a check balance station, at a kiosk or asking our team to check your balance.
In your app, go to Account > My invoices. Select the invoice to view or save as a PDF. Invoices are only available for transactions made in the last 3 months. Please contact us if you need invoices/receipts beyond 3 months.
Ready to upgrade your experience? Download the Timezone Fun App and add your Powercard to your mobile device’s wallet to enjoy seamless gameplay at any Timezone venue with a tap of your phone.
Simply follow these steps:
1. Create a Fun App account or log in to your Fun App.
2. Add a Powercard to your account.
3. On the “My Powercards” section, click on “Details” to the right of the screen.
4. If you have multiple Powercards, swipe to the Powercard you wish to add to your device’s wallet.
5. Click on “Add card to wallet”.
6. Follow set-up steps from your device and click confirm.
7. Your Powercard should now be visible in your device’s wallet.
Hold your device near a game’s card reader and select your Powercard to activate the game.
Apple wallet and Google Wallet are the only digital wallets that support the Timezone digital Powercard.
To be able to add your Powercard to your device’s wallet, you will need to ensure that your Fun App is updated to the latest version 2.2.20. You can do this by visiting the Apple App Store or Google Play Store and click update.
You can only add 1 Powercard per Fun Account to your device’s wallet. If you have multiple Fun App accounts, you can add 1 Powercard per account.
If you upgrade your card or have your Powercard reissued due to card loss, you will need to remove your digital Powercard from your device’s wallet and add the new card number from the Fun App to your device’s wallet again.
You should be able to see your card balance, available tickets, card number and card type. The image display represents your card tier.
Yes you can! Simply show the card number to our Friendly Funsquad by
> For Apple Wallet: Click on the Pass Details or “i” icon to reveal the barcode for scanning.
> For Google Wallet: Click “Show code”.
You can reload your Powercard on the Timezone Fun App whilst at your favourite game or in the comfort of your own home. If you wish to reload in-venue, please present your physical Powercard to a Funsquad team member.
Ensure that you have registered your new app account with the same email or mobile number with which your Powercards were previously registered. Once this is done, you will find all your registered Powercards in your app.
Balances may take some time to appear in the app. If it does not reflect after 24 hours, please contact us, and we will assist you as soon as possible.
If you receive an error message, try to enter the Powercard number and CVV again, manually. If the error persists, please contact us, and we will help you resolve the issue as soon as possible.
Using the Timezone Fun App, click the Powercards tab at the bottom of the screen and navigate to the right where you can see "+ Add a Powercard" you can allow the camera function to scan your card number automatically. You will have to enter your CVV number and add a nickname for the Powercard manually.
Checking your Powercard balance is quick and easy! Sign in to your Timezone account, go to the Powercard section and select the card you wish to view the balance on. Swipe right/left to switch between Powercards.
Powercards will expire 12 months from the last in-venue use date, at which time any unused balance and Powertickets will be forfeited. App reloads do not count towards extending your Powercard expiry.
Yes, you can add a Zone Bowling or Kingpin play card to your Fun Account. The image shown in the APP will only be of the Timezone tier equivalent so make sure you enter in a relevant Nickname when adding your card.
Birthday rewards are sent via email, ensure that are opted in to marketing communications so you receive your birthday voucher. You can check if you've opted in by logging into your Fun account on the Member Portal and clicking on Account > Manage my Preferences. Ensure you're subscribed to all forms of communications.
The card that you see in the app reflects the card that you are holding. If you are already qualified for an upgrade, please head to any Timezone venue for a new Powercard. Once you have had your card reissued onto a new Powercard, your Powercard will automatically be added to your account to track and receive rewards.
Your old Powercard will automatically be removed from your account in 24-48 hours.
Just present your registered Powercard and e-voucher at any Timezone venue to redeem by scanning the voucher barcode on your app.
In the Timezone Fun App home screen, select the “My vouchers” option at the top left of the screen to view your active e-vouchers. Click “View all” to see all vouchers and toggle to view Active, Redeemed, or Expired vouchers.
In the Timezone Fun App, click Account > Profile > Change password. Provide your login information (email or mobile), click on Send verification code. Enter the code you received and continue with changing your password. Never share your login details with anyone.
Sign in to your Fun account via the Timezone Member Portal. Click on the "My Profile" tab. To add a new email or mobile, click on "or you can add a new one". Enter your new email or mobile number, and click verify. Enter the one time password you receive and confirm.
We are happy to review this change for you. Please contact us with your photo identification stating your correct birthdate, and we will update it as soon as possible.
There are two ways to delete your account:
In-App Deletion:
Webform Request:
We will delete all data associated with your account, subject to legal or regulatory requirements. This may include information like your profile information such as username, date of birth, preferences, and any data you have created during sign-up.
There are two ways to delete your account:
In-App Deletion: The Account is deleted immediately.
Webform Request. The account will be deleted within 7 working days, and the requester will receive confirmation from the Fun Squad once the deletion process is completed.
Profile: Deleting your account will permanently remove all associated data with your account and Timezone will no longer have any of your account information such as your username, email address, phone number and date of birth. Once the delete process is complete, it cannot be undone.
After deletion, creating a new account with the same email or phone number will be blocked for 30 days.
Timezone Fun app gives you the ability to reload your Powercards receive e-vouchers for reward benefits, view and track all your Powercards, play and win prizes and receive offers and special deals directly on your mobile device. Once you've installed the Timezone Fun app, you'll also have the ability to receive notifications for exclusive deals and explore our venue locations.
The promotions include exclusive promotions and those that are available for all our guests. The coloured flags on each promotion (red, blue, gold, platinum) tells if the promotion is applicable to all Powercard tiers or exclusive to selected ones.
When you complete a challenge or a game, you may be awarded a voucher for additional credits, discounts or Powertickets. Vouchers will appear on the "My Vouchers" tab. These can be redeemed in any Timezone venue.
On the Timezone Fun App click Account > App Theme and select any theme. You can switch themes at any time.
In your app, go to Account > My invoices. Select the invoice to view or save as a PDF. Invoices are only available for transactions made in the last 3 months. Please contact us if you need invoices/receipts beyond 3 months.
Depends on the package selection or additional activities added, time play packages range from 60 mins – 120 mins.
Food and beverage is only available at select venue locations. Please speak to one of our friendly event specialists to understand which venues offer food & drinks.
Take reality to the next level. Feature games are games that are virtual reality motion simulators. Think Rabbids VR or King Kong of Skull Island VR. Feature games vary pending on venue.
Group packages are already at a reduced rate as they are offered to groups of 15 people or more only.
Group packages are available to groups of 15 people or more. If your group is under 15 people, please contact us and we can suggest alternate options.
Once you arrive in venue your host will be your main point of contact for the entirety of your event. Our managers will oversee the operation of your event and are available to facilitate any onsite needs you may have.
We often receive group bookings 4-8 weeks in advance, and 12 – 24 weeks for peak season events. However, we will always do our best try to accommodate your event at short notice.
We suggest that you arrive around 10-15 minutes prior to your event.
Please contact us if you are running late so our team can try our best to accommodate to the changes in event timing.
Of course! If you are expecting a mix of adults and children at your event, it makes perfect sense that everyone can be included in the fun. Please speak with your event specialist to discuss the best options available for your group.
Payments may be made using any major credit card, BPAY or cash. By paying the deposit and signing the event confirmation, the client irrevocably confirms liability for payment to be made for all amounts due to Timezone in connection with the event.
In the event of payment by BPAY, please refer to your invoice for the relevant biller code and customer reference number.
Please send a copy of the remittance advice to the accounts team via [email protected] as well as to your Timezone Event Specialist so that the payment can be matched to the event.
A deposit equal to 50% of the estimated amount due to Timezone in respect of the event must be paid at the time that the event confirmation is returned.
At least five (5) working days prior to the date of the event, the client must pay the balance of the amount due to Timezone in respect of the event. The amount of the final payment will be the greater of:
If the event is cancelled by notice in writing received by Timezone:
You must confirm the final number of guests that will be attending the event at least five (5) working days prior to the date of the event. Failure to do so, means any payments due to Timezone will be based on the number of guests specified in this event confirmation.
All prices are current at the time of the quotation and may be subject to revision prior to receipt of a signed event confirmation. Prices are inclusive of the applicable goods and services tax.
The display of banners, signs, labels, decorations or the like must be first approved by venue management and as such must not be nailed, screwed, glued, stapled or similarly adhered to any part of the Timezone venue.
Only permitted at select venue locations which do not offer onsite catering. For more information, please speak to one of our event specialists.
We accept no responsibility or liability for loss or damage to property brought into the venue and we suggest to seek your own insurance to cover such an event.
Loss or damage caused by the company or group, including its guests and contractors, to any part of the venue or its equipment will be the responsibility of the company or group.
Centre management reserves the right to exclude or eject any objectionable persons from the venue.
Venue management will take all reasonable care but will not accept responsibility for the supervision and well-being of a minor.
We can email a risk assessment at your request.
