FAQ'S for Temporary Closure & Re-Opening Information

Due to the government restrictions and actions to limit the spread of COVID-19 some of our Timezone venues are now open. During this time we are doing all we can to keep things running behind the scenes so we'll be ready to press play and reopen all of our venues when it is safe to do so!  In the meantime, here are the answers to some important questions you may have.

WHICH VENUES ARE CLOSED?

WHICH VENUES ARE OPEN?

I MADE A BOOKING THAT I NEED TO CANCEL. HOW DO I GET MY REFUND?

Please submit an enquiry through our Contact Us page and one of our lovely team members will be able to assist you!

WILL GIFT CARD EXPIRY DATES BE EXTENDED?

Gift card expiry dates will not be extended during this time. To check the balance of your Gift Card, head to http://giftvouchers.com.au/BalanceEnquiry.aspx or for more information, call 1300 553 380.

MY POWERCARD IS DUE TO EXPIRE. CAN I EXTEND THE END DATE?

Sit back. Relax. We've paused all Powercard expiry dates. Read more about it HERE.

I HAVE A VOUCHER. CAN I EXTEND THE END DATE?

We want to see you setting high scores with us, so any vouchers that were set to expire from March until May will have a 2-month expiry grace period which we will honour when we re-open!

I HAVE BEEN WAITING TO RECEIVE MY MAJOR PRIZE. HOW WILL I RECEIVE THIS?

All major prizes have been redirected to your preferred delivery address. If you wish to check the status of your major prize, please submit an enquiry on our Contact Us page and one of our lovely team members will be in contact.

WHAT ARE YOUR PLANS IN TERMS OF SAFETY AND HYGIENE FOR WHEN YOU RE-OPEN?

Your safety is our number one priority. That's why we'll always ensure our venues are cleaned and sanitised and will follow all government measures to keep everyone safe.

WHERE WILL YOU ANNOUNCE WHEN YOU'RE REOPENING?

Make sure you've liked our FACEBOOK page, are subscribed to our mailing list or check our website for news and announcements relating to our reopening date.

MY QUESTION ISN'T LISTED IN THE FAQS, HOW CAN I CONTACT YOU?

Our call centre is currently unavailable, but you can still reach us by submitting an enquiry on our Contact Us page.