Whether you're new to arcade games or a seasoned pro, learn all you need to know before you score big on the latest and greatest games. From rewards and the Fun App to birthday parties and gift cards. Check out the categories below for our frequently asked questions.
Get rewarded for playing? Yes! Timezone Rewards is a membership program that gives you rewards for playing at all Timezone venues in Vietnam. Rewards vary according to membership tiers and range from free Tizo, bonus Tizui, exclusive benefits and so much more.
You can join Timezone Rewards by registering your Timezone powercard online. (Cumulative Spend and upgrades to each tier will differ in each country, please check with your Ops Manager for more details )
There are four membership tiers.
Welcome: A warm Welcome to Fun! Purchase a Timezone welcome card in any of our stores by loading a minimum of 100,000 VND. Register your card and you will be enrolled into the Welcome Tier.
Blue Elite: Be part of an Elite force. A cumulative spend of 1,500,000 VND will upgrade you to the Blue Elite Tier.
Gold: Go for Gold! A cumulative spend of 8,000,000 VND will upgrade you to the Gold Tier.
Platinum: Truly a class of its own. A cumulative spend of 15,000,000 VND will upgrade you to the ultra-exclusive Platinum Tier.
Please refer to the Timezone Rewards table for more information on rewards and benefits offered at different tiers.
From March 31, 2022, the Tier Achievement and Mid-Tier bonuses will become exclusive Rewards for Timezone members. You need to have a Timezone account and download the Timezone Fun App to be able to receive these rewards.
The reward will be sent to your Timezone Fun App account as follows:
- For Tier Achievement reward: You need to reach new card tier & register new card in Fun App -> voucher will be sent to your account the next day. You can check the "my e-voucher" section to view the voucher and redeem it in the app.
- For Mid-Tier rewards: You need to reach the required cumulative balance & register the card in the Fun App, the voucher will be sent to your account the next day. You can check the "my e-voucher" section to view the voucher and redeem it in the app.
Cumulative spend is based on the total nett load accumulated in a Timezone powercard. Cumulative spend excludes bonus game credit earned from offers and promotions.
Example: a load of 50.000 VND on a double-dollar offer shows a balance of 100.000 VND worth of game credits. The nett load credited towards Timezone Rewards is 50.000 VND.
Please visit any of our venues to check your cumulative spend.
Register your card with a valid email address or phone number and you can start getting rewarded.
Protect your credits by registering your cards online. You can earn rewards and stay updated on our exclusive offers, promotions, and invitation to member events.
Yes. Game credit and e-tickets will expire if the card is inactive for 12 months from date of last game played.
FREE games are applicable to 1 venue per day and can only be redeemed at the last venue played.
Should you wish to transfer your daily FREE games to another venue, you will need to play at the venue so you can redeem your FREE games at that particular venue the next day.
No. Daily free games are non-accumulative and will be refreshed daily.
Please request for a card replacement at any of our venues. A replacement fee of 60,000VND will be charged for new card. Kindly note that Timezone can only support to re-issue when the card is registered to Timezone member account. Timezone will not be accountable or reinstatable for any loss of Tizo & Tizui during the time of card lost.
- E-voucher of Birthday Rewards will be sent to your registered Timezone Fun App each year on the first day of your birthday month.
- Please redeem e-voucher in Timezone Fun App to receive the bonus directly to your Powercard.
- Ensure that you are registered Timezone Fun App.
- Your card must not be expired. This means that there should be at least one transaction in the last 12 months. A transaction is defined as a game play, redemption or a card tap at any card reader.
- If all else fails and you do not receive your birthday voucher during the first week of your birthday month, please Contact Us.
Note: Your request must reach us no later than your birthday month. Request sent after your birthday month will not be validated.
- E-voucher Birthday Rewards & Birthday Special Offer is applied as 01 e-voucher/ account. The value of the e-voucher is based on the highest card class currently registered on the account.
- For the case of multiple cards of the same tier, you can choose 1 card to receive the Birthday Month Gift & enjoy the Birthday Month Offer.
- The Birthday Rewards e-vouchers will valid within 31 days from the date of receipt.
- Validation extension is strictly not allowed.
- E-voucher Birthday Rewards & Birthday Special Offer cannot be transferred.
- When redeeming, you need to provide correct Timezone card information & registered information to redeem e-vouchers.
- Your birthday Rewards will not be credited towards your cumulative spending, but you can still earn e-tickets for gameplays and redeem prizes with it.
- For Birthday Month Offer, the actual top-up amount will be added to the cumulative spend of Timezone card. For example: You use the Offer to top-up VND 500,000 to receive VND 1,000,000, the cumulative balance that Timezone card will receive is 500,000VND. The card balance will receive 1,000,000VND (including 500,000VND actual loaded and 500,000VND bonus).
Please contact Timezone for support. Please note, Timezone will require checking identification information to ensure ownership validation before processing support.
- E-voucher for monthly free games includes 2 plays of Green games + 3 plays of Special games (including Bowling, Family VR) and is only applicable to registered Platinum members.
- E-voucher is applied as 1 voucher per active & registered Platinum card.
- E-voucher for monthly free games will be synced to the member account on the first day of each month. You need to go to Timezone center to redeem your e-voucher and get free plays to your Platinum card.
- E-voucher are valid for use within the month and cannot be stack to next month.
- 5 plays are valid for 30 days from the day of redemption.
- Ensure your card is registered via website or Fun App.
- Check your junk mail to make sure your voucher is not in there!
- If you reached Platinum tier or register Platinum card after 1st day of month, you will start to receive Monthly Free Game voucher from next month.
- Your card must not be expired. This means that there should be at least one transaction in the last 12 months. A transaction is defined as a game play, redemption or a card tap at any card reader.
- If all else fails and you do not receive your voucher during the first week of each month, please Contact Us.
Timezone Fun app gives you the ability to reload your Powercards, receive e-vouchers for reward benefits, view and track all your Powercards, play and win prizes and receive offers and special deals directly on your mobile device. Once you've installed the Timezone Fun app, you'll also have the ability to receive notifications for exclusive deals and explore our venue locations.
Download the Timezone Fun app on your iPhone from Apple App Store or Timezone Fun app on your Android from Google Play. Our Mobile App is completely free to download and install.
Timezone Fun app is supported on the following platforms:
iOS 11 or above (iPhone and iPod touch)
Android OS 7.0 and above.
We love to hear your feedback! You can use the Contact us section in the app.
If your Timezone Fun app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version from App Store or Google Play by searching for the app by name.
Timezone Fun App uses global online payment providers which are certified with level one PCI DSS compliance, the highest level of encryption available. This ensures that all payment data is safeguarded. For authentication, Timezone has implemented multi-factor authentication (MFA) that requires a user to provide two or more verification factors to gain access to the application. This is used to protect and secure user data.
Yes! You can be signed in to your Timezone Fun app account on more than one device at the same time.
Please check if your credit card has been charged. If it is, please contact us and we will assist you as soon as possible.
All in-app card reloads are non-refundable and non-transferable.
Yes! Your reload game credits will be added to your card, and you can enjoy playing your favourite games right away
Navigate to the Reload section. Toggle the top list to select the card you want to reload. View all the reload offers available for that card. Select the one you want and proceed with the payment process.
5. Will in-app Reloads be reflected on my card?
Yes! Your new balance will be updated, and you will also be able to check in the venue by tapping your card.
Ensure that you have registered your new app account with the same email or phone number with which your Powercards were previously registered. Once that is done, you will find all your registered Powercards in your app.
Balances may take some time to appear in the app. If it does not reflect after 24 hours, please get in touch with us, and we will assist you as soon as possible.
If you receive an error message, try to enter the numbers manually. If the error persists, please get in touch with us, and we will help you resolve the issues as soon as possible.
Using the Timezone Fun App, you can allow the camera function to scan your card number automatically. You will have to enter your CVV number and add a nickname for the card.
Checking your Powercard balance is quick and easy! Sign in to your Timezone account, go to the Powercard section and select the card you wish to view the balance on. Swipe right/left to switch between Powercards.
1. Where can I find my e-voucher?
Select “My Vouchers” at the top of the app screen to view your active e-vouchers. Click “See all” to see all vouchers and toggle between sections to see active, redeemed or expired vouchers.
2. How do I redeem my e-voucher?
There are 2 types of e-vouchers:
- In-venue exchange: please provide the voucher code at applicable Timezone venues and our Fun Squad will redeem the voucher code for you.
- In-app redemption: Click the "redeem now" button to receive the voucher value to your card.
Sign in to your account, click " Account " and select "Profile". In the “Personal Details” section, scroll down to the bottom of the page, select “Change password” update the section with your new password and select “Set new password “to save the update.
Sign into your account, click " Account " and select "Profile". In the “Personal Details” section update your details and select “Save” to save the updates.
We are happy to review this change for you. Please contact us with your ID stating your correct birthdate, and we will update it as soon as possible.
Timezone Fun app gives you the ability to reload your Powercards receive e-vouchers for reward benefits, view and track all your Powercards, play and win prizes and receive offers and special deals directly on your mobile device. Once you've installed the Timezone Fun app, you'll also have the ability to receive notifications for exclusive deals and explore our venue locations.
The promotions include exclusive promotions and those that are available for all our guests. The coloured flags on each promotion (red, blue, gold, platinum) tells if the promotion is application to all card tiers or exclusive to selected ones.
When you complete a challenge, there may or may not be a prize voucher won. If there is, it will appear on the e-vouchers section of the app. You can then proceed to any Timezone venue to redeem the prize.
Sign into your account, click " Account " and select "App theme". Under the theme options, tap a theme to enable it. You can switch themes at any time.
1. How can I delete my account?
There are two ways to delete your account:
In-App Deletion:
Webform Request:
2. What data will be deleted when I delete my account?
We will delete all data associated with your account, subject to legal or regulatory requirements. This may include information like your profile information such as username, date of birth, preferences, and any data you have created during sign-up.
3. How long does it take to delete my account data?
There are two ways to delete your account:
In-App Deletion: The Account is deleted immediately.
Webform Request. The account will be deleted within 7 working days, and the requester will receive confirmation via email from the Fun Squad once the deletion process is completed.
4. What happens if I delete my account?
Profile: Deleting your account will permanently remove all associated data with your account and Timezone will no longer have any of your account information such as your username, email address, phone number and date of birth. Once the delete process is complete, it cannot be undone. If a guest needs to create an account using the same email or phone number, they can simply sign up again on the Timezone Fun App or Member Portal.
Card: Any card linked to your account will be deleted and will no longer be eligible for any rewards linked to that card.
- Tizo is the unit of balance used to play game in Timezone card, replacing "VND game credits".
- Tizui is the unit of ticket in Timezone card, replacing "Ticket and E-ticket".
The balance of Tizo and Tizui will be displayed on Timezone Fun App and on Timezone card readers.
- 1,000 VND game credits = 1 Tizo.
- 1 Ticket/ E-ticket = 1 Tizui.
** For example:
- 1,100,000 VND game credits = 1,100 Tizo.
- 1,000 Tickets/ E-Tickets = 1,000 Tizui.
The update of Tizo and Tizui units does not affect Timezone account balance and guests' benefits.
The update of Timezone card balance will be applied from 24.03.2025.
The update process will be completed by 31.03.2025.
Guest need to review the conversion value of Tizo and Tizui, then check the card balance that have been updated on Fun App.
Existing paper ticket can still be used after the update, until the end of 30 Sep 2025. After this timeline, Timezone will not support the converting of old paper ticket into Tizui.
Timezone Fun App version 2.3.7 (latest version on 20.02.2025) will be updated with this feature.
In case the card balance is not updated, please log out of your account and log in again or contact customer service for support: https://www.timezonegames.com/en-vn/contact-us/
Our Party Hosts are here to make your child’s special day extra fun and worry-free! They’ll play with the kids, keep everyone safe, and lead exciting game challenges throughout the party — creating unforgettable memories for both the little ones and their families. Parents are welcome to relax or join in the fun!
Yes! We have Party Hosts who can run the entire party in English. Just let us know in advance if you’d like an English-speaking host, so we can make sure everything’s perfectly prepared for your celebration.
Birthday cakes are not included in the party package. Parents are welcome to bring their own cake, and we’ll help store it in the fridge (available at venues with party rooms).
Absolutely! All food and drinks in the “Fun at Max” package are provided by our trusted partner - The Pizza Company. You can check out the full menu here.
If you’d like to switch to a different food provider, no problem! Just contact our Hotline/Zalo at 0369.442.366 for menu options and pricing.
The menu is designed for the kids attending the party and does not include food for parents.
If you bring outside food or drinks into the party room, a service fee of 25,000 VND per guest will apply.
Yes, we offer private party options with customized activities! For details and pricing, please contact our Hotline/Zalo: 0369.442.366.
Our party package focuses 100% on creating a fun experience for kids and parents, with simple decorations like balloon trees and a light-up name board for the birthday child.
If you’d like to add your own decorations, please keep it minimal — think party hats, table covers, simple photo props, or easy-to-install backdrops. Please avoid piñatas or confetti cannons (they may trigger fire alarms!).
Not sure what’s allowed? Just reach out to our Hotline/Zalo 0369.442.366 or ask your Party Host for advice.
Yes, a 50% deposit of the estimated total cost is required before the party date. The remaining balance will be paid after the party ends.
Timezone birthday parties start from just 5 kids!
Each party room is ideal for 5 to 14 kids. At venue with 2 party rooms or 1 large room, we can host up to 30 kids.
Planning a bigger bash? Contact our Hotline/Zalo 0369.442.366 for options and support.
Yes, all party prices at Timezone include VAT. If you need a VAT invoice, please let your Party Host know before the party ends so we can assist you.
Thank you for visiting the website timezonegames.com operated by VI ENTERTAINMENT INVESTMENT CONSULTING JOINT STOCK COMPANY. We respect and commit to protecting the privacy of our customers' information. Please read the privacy policy below (“Privacy Policy”) to better understand the commitments we make to respect and protect your rights and keep the information you provide confidential. grant.
The privacy policy will explain the purposes for which we receive, use and (in certain cases) disclose your personal information. The policy will also explain the steps we take to keep your personal information secure. Finally, the Privacy Policy explains your choices regarding the collection, use and disclosure of your personal information.
Protecting personal data and building customer trust is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of the Privacy Policy. We only collect necessary information related to sales transactions.
We will retain customer information for the time and purposes specified in this Privacy Policy. You can access the website without having to provide personal details in anonymous mode when not logged into your account.
We will collect some of your personal information when you make an order on the website, including but not limited to information such as: title, name, gender, date of birth, email, address, delivery address, phone number, payment details, card payment details.
We collect, store and process your information for use in the purchasing process, service provision and for future notifications, specifically:
We will use the information you have provided to process your order, provide services and information requested through the website and as requested by you. In addition, we may use such information to verify and perform online transactions, audit data downloads from the web; improve website layout and content and adapt it to users; identify visitors, study demographics, send information including product and service information, if you have not taken an opt-out action. You can opt out of receiving our marketing communications at any time.
We may pass your name and address to a third party to make the delivery (for example, a courier company or supplier).
All payments made through OnePay will be transferred directly to the bank account of VI ENTERTAINMENT INVESTMENT CONSULTING JOINT STOCK COMPANY. Payment details will be kept confidential and used in accordance with the law. You must provide us with accurate, non-misleading information and must make your own adjustments through the website or notify us directly if there are any changes.
Your order details are stored by us and will not be published directly for security reasons. After completing online payment, that information will be used in accordance with the privacy regulations of the law.
Market research and marketing
We may use your personal information for market research. All details will be hidden and used for statistics only. You can refuse to participate at any time. Any responses to surveys or opinion polls that we ask you to complete will not be passed on to third parties. You may be asked to reveal your personal email if you want to participate in a survey. The answer will be saved separately from your email.
You will receive information about the company, website, other websites, products, services, newsletters or any information related to group companies or business partners. . If you do not want to receive this information, please click on the opt-out link in any email we send you. Within 7 days from the date of receiving your instructions, we will stop providing the above information. We may contact you to verify your request. Competition
In any competition, we may use data to notify winners and advertise offers if you register to participate. Please visit the website for more details about the competitions.
Third Partners and Affiliates
We may pass your information to other companies within our group or to third parties (including but not limited to third parties delivering goods, receiving payments, analyzing data, marketing and customer service support) within the framework of the Privacy Policy. We may exchange information with third parties for the purposes of fraud prevention and credit risk reduction. We may transfer our databases, which include your personal information, to third parties if we transfer all or part of our company. Within the framework of the Privacy Policy, we do not sell or disclose your personal data to third parties without prior consent unless this is necessary for the implementation of the terms of the Privacy Policy. confidential or we are required to do so by law.
The customer behavior tracking system we use on Display Advertising channels (eg Customer Remarketing, DoubleClick advertising campaign management system, reporting on customer demographics and interests) customers with Google Analytics tool...) can collect information such as age, gender, interests and number of interactions with the number of ad appearances.
With the ad settings feature, users or customers can choose to exit the Google Analytics customer behavior tracking feature and choose how the Ad Display channel appears on Google.
We and third-party vendors, including Google, may use Google Analytics cookies or third-party cookies (such as DoubleClick) for information collection, optimization and advertising purposes. based on the user's past visits to the website.
VI ENTERTAINMENT INVESTMENT CONSULTING JOINT STOCK COMPANY will store personal information provided by Customers on our internal systems during the process of providing services to Customers or until the purpose is completed. collected or when the Customer requests to destroy the information provided.
VI ENTERTAINMENT JSC
Floor 3A, Block 2-3, Alpha Building, 151-153 Nguyen Dinh Chieu, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam
You have the right to request us to correct errors in your data without charge. You have the right at any time to request that we stop using your personal data for marketing purposes. We will retain your information until requested to terminate or until such time as we deem appropriate.
You can make an online request through the website or contact us directly using the information provided on the website.
We take appropriate technical and security measures to prevent unauthorized or unlawful access or loss, destruction or damage to your information. When collecting data on the website, we collect your personal details on a server with a firewall system to ensure safety. When collecting electronic payment card details, we use encryption using Secure Socket Layer (SSL). While we cannot guarantee 100% security, SSL will prevent hackers from decrypting your information. You should not send full credit or debit card details to us without encryption. We maintain physical and electronic safeguards in connection with the collection, storage and disclosure of your information. To carry out safety procedures, we may require identification before disclosing personal information as requested by you.
We recommend that you do not give payment details to anyone in any form, we are not responsible for any losses you may incur from exchanging information. of the above customer.
You absolutely do not use any programs, tools or other forms to interfere with the system or change the data structure. It is strictly prohibited to distribute, propagate or encourage any activities to interfere, sabotage or infiltrate the website system's data. Any violating individuals or organizations will be stripped of all rights and will be prosecuted before the law if necessary.
All transaction information will be kept confidential and not disclosed to third parties unless specified in this Privacy Policy or when required by competent authorities.
The terms, conditions and content of the website including this Privacy Policy are governed and interpreted by the laws of Vietnam. All disputes and complaints arising from or related to the terms, conditions and content of the website including this Privacy Policy will be resolved by competent Vietnamese courts.
A cookie is a small text file that can identify a unique username from your computer to our server when you visit certain pages on the website and will be saved by your internet browser to your hard drive. your computer hardware. Cookies are used to identify IP addresses and save time. We use cookies for your convenience when accessing the website (for example, remembering your username when you want to change your shopping cart again without having to re-enter your email address) and do not require add any information (e.g. for targeted advertising).
Your browser can be set to not use cookies but this will limit your use of the website. We promise cookies do not include any private personal details and are safe from viruses. To learn more about cookies, please visit http://www.allaboutcookies.org or to learn how to remove cookies from your browser, please visit http://www.allaboutcookies.org/manage-cookies/index.html
VI ENTERTAINMENT JSC will edit this Privacy Policy at any time when necessary, the updated Privacy Policy will be published on our website and will be dated for reference. Customers are aware of the latest version.
According to legal regulations, the preferred language for use and reference is Vietnamese. In case there is a contradiction in interpretation between the Vietnamese version and other languages, the Vietnamese version will take precedence.
Customers accessing the website must be at least 18 years old and not have lost civil act capacity; customers from 6 years old to under 18 years old or have limited civil act capacity can access under the supervision of legal representative.
We grant a license to use so that you can shop on the website within the established Regulations and Conditions of Use.
Use of any part of this website for commercial purposes or on behalf of any third party is strictly prohibited without our prior written permission. If you violate any of the provisions herein, we will cancel your license without prior notice.
You do not need to register for an account when purchasing products on the website but will be required to provide personal information for the order to be accepted and processed properly.
We may require you to provide your address, phone number and email before accepting an order. We are committed to providing the most accurate price information to consumers. If an error occurs, depending on each case, we will contact you directly to provide instructions or notify you to cancel the order.
We also reserve the right to refuse or cancel any order for any reason at any time whether the order has been confirmed or payment has been made. In the event that we cancel an order after it has been paid through no fault of yours, we will refund you the amount you have paid.
All intellectual property rights (registered or unregistered), including but not limited to rights in information content and all designs, text, graphics, software, images, videos , music, sound, software compilation, source code and underlying software used on this website are all property of VI ENTERTAINMENT JSC. The entire content and form of the website is protected by Vietnamese intellectual property law and international intellectual property law.
Our website takes information security seriously and uses best practices to protect your information and payments. Your information during the payment process will be encrypted to ensure safety. Once you complete the order process, you will exit safe mode. You may not use any program, tool or other form to interfere with the system or change the data structure. The website also prohibits the dissemination, dissemination or promotion of any activities aimed at interfering, sabotaging or infiltrating system data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.
All transaction information will be kept confidential and not disclosed to third parties, except when required by competent authorities according to the provisions of law.
VI ENTERTAINMENT JSC operates in conjunction with OnePay for any payments made through the website. OnePay is an online payment service provider using international cards such as Visa, MasterCard, AmEx, JCB and domestic credit cards of Vietcombank, Techcombank and other banks. All payments made through OnePay will be transferred directly to the bank account of VI ENTERTAINMENT JSC.
After completing payment, you will receive confirmation from OnePay [via email or phone number provided by you when placing your order]. Within a maximum of two business days from when you make payment to TZ's account, you will receive an order confirmation from TZ via the email provided when placing your order.
All customers who participate in transactions at timezonegames.com via credit card have their information kept secure with encryption (see details in the "Security Regulations" clause stated above).
Thereby, when making online payments, please note the following details: Only use websites with secure payment certificates.
Absolutely do not let others borrow your credit card or account to make payments at timezonegames.com; In case of an unexpected transaction, please notify timezonegames.com so that we can provide timely support.
Check your bank account regularly to ensure all card transactions are under control.
In some cases where unusual transactions arise or the order value is too large, timezonegames.com may require you to take a photo/scan of the credit card and cardholder's ID card to verify accuracy. and transaction integrity. When you receive this request, please cover the 3 CVV numbers on the back of the card to ensure that the card information does not leak to a third person.
Customers when shopping at timezonegames.com must perform the ordering and receiving operations in the following order:
Step 1: Customer places order; Provide complete and authentic information
Step 2: Customers carefully read and agree to our terms and conditions and privacy policy
Step 3: Customers make payment via OnePay;
Step 4: Customers will receive an order confirmation from TZ within a maximum of two business days from the date of payment.
Step 5: TZ staff will contact the customer to verify the address, delivery time and proceed with direct delivery within [30] working days from the date of sending order confirmation for orders. client.
Step 6: Customer receives goods.
In these cases, customers can look up transaction information via email sent to the customer's mailbox registered with timezonegame.com. We are responsible for the information content provided on timezonegame.com, implementing the provisions of law on entering into contracts, ordering and payment.
If you are dissatisfied with the website or any terms, conditions, rules, policies, guidelines, or operations of timezone.com.vn, you may terminate all activities and transactions that have been completed. done on the website.
Please note that goods purchased at timezonegames.com are non-returnable and payments made at timezonegames.com via OnePay are non-cancelable or refundable in any way except specified in Article 2 of these Regulations and Conditions of Use.
All content of the website includes these Terms and Conditions of Use, and all disputes and claims (including non-contractual disputes and claims) arising out of or in connection with the Terms and These Terms of Use or the use of the website or transactions at timezongames.com will be governed by and construed in accordance with the laws of Vietnam. Any disputes arising from or related to these Terms and Conditions of Use or the use of the website or transactions at timezongames.com will first be resolved by negotiation and conciliation. In case the dispute cannot be resolved by agreement, you or TZ can bring the dispute to a competent court in Vietnam.
