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General

What is the validity of my Timezone Powercard?

Timezone Powercards will expire if it is not used for 12 months without any top up / game transactions. However, if you use your card regularly it will last another 12 months from the last date of use.

What are free game credits?

Free game credits are an additional bonus added to your card when you load up in store from our promotions. The free game credits cannot be considered as accumulative spend as it is not from genuine spending.

Can my Timezone Powercard be used at all Timezone Singapore outlets?

Yes, your Timezone card can be used at all Timezone Singapore outlets.

Where are the Timezone Singapore outlets?

Locate your nearest store here.

What are e-tickets?

e-Tickets are earned through playing fun-skilled redemption games at our stores and you can accumulate your e-Tickets into your powercard. Use the e-tickets to trade for attractive prizes from our redemption counter. You check find out the number of e-Tickets you have accumulated from one of our check balance Kiosk in our outlet or seek our staff assistance.

How and why should I register my Timezone Powercard?

Why?

  • Peace of mind – Prevent and minimize loss of game credits if you lose your Timezone card.
  • Be Part of the FUN – Be the first to know the latest games in town and keep up to date with our latest promotions.
  • Be Spoilt – Receive exclusive member’s offer.

How?
You can register your Timezone Powercard easily online here. Alternatively, you can or register in-store via the iPad at our counters.

If I lose my Powercard, is it possible to retrieve the game credits and e-Tickets on my card?

That is only possible when you have registered your Powercard. There is a possibility that we can locate your card data and protect / minimize the loss of game credits and e-tickets stored in the card provided no one picks it up and used it before the lost card is reported. Once we locate your card data, we can have the card temporary blocked and issue a new card with the retrieved game credits and e-tickets credited back to your new card. A fee ($20) will be charged for a replacement card.

How do I check my game credits balance?

You can check your game credits balance either online or from our check balance kiosks in our store. Also, our team in-store at the counter can check for you.

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Music/Dance Games

1. WHAT IS THE DANCE DANCE REVOLUTION GAME ABOUT?

Dance Dance Revolution, commonly known as DDR, is a pulsating rhythm game that has taken arcades by storm for decades. Players stand on a dance platform with directional arrows and must step on these arrows in sync with the ones displayed on the screen. As energetic music tracks play, players have to match their steps to the rhythm and the patterns of arrows scrolling vertically. 

2. WHAT ARE THE LEVELS IN DANCE DANCE REVOLUTION?

Dance Dance Revolution (DDR) is designed for all skill sets, with levels ranging from Beginner to Challenge. Beginner eases players in with basic patterns, while Basic offers varied sequences. Difficult ramps up speed and complexity, and Expert tests seasoned players with intricate patterns. The Challenge level delivers unpredictable sequences and maximum speed, pushing players to their absolute limits.

3. IS PUMP IT UP THE SAME AS DDR?

While both Pump It Up (PIU) and Dance Dance Revolution (DDR) are iconic rhythm-based dance games, they have distinct differences. PIU features a dance pad with five arrows — one at each corner and a centre panel, whereas DDR's pad has four arrows pointing up, down, left, and right. Their song libraries also differ, with PIU often showcasing K-pop tracks and DDR having a more varied international list.

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Air Hockey

WHAT IS AIR HOCKEY?

Air Hockey is a fast-paced, fun-filled Arcade Game that stimulates your competitive spirit. It involves two players, each trying to score goals on the opposing side using strikers. Air Hockey blends the simplicity of table games with the thrill of sports, making it a crowd favourite in Timezone Singapore.

HOW DOES AIR HOCKEY WORK?

Air Hockey is played on a table emitting air through tiny holes, enabling the puck to glide swiftly. Players use mallets to hit the puck towards the opponent's goal. This high-energy Arcade Game, typically won by the first player to score seven points, is one of the most fun activities to do with friends and family at Timezone Singapore.

IS AIR HOCKEY SUITABLE FOR KIDS?

Absolutely! Air Hockey is an excellent game for kids. It’s not only fun but also enhances hand-eye coordination and strategic thinking. Timezone offers kid-friendly Air Hockey tables, making the game easily accessible and enjoyable for children of all ages.

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Bowling

CAN I GO BOWLING ALONE?

Yes! Who says bowling can only be done in groups? Going bowling on your own ensures you can play at your own pace, in the exact way that you want to. Timezone bowling alleys in Singapore entertain single-player games as well, so you can spend an afternoon working on your form or perfecting your seven-ten split.

WHAT AGE IS BOWLING SUITABLE FOR?

Bowling is suitable for all ages! At Timezone Singapore, we welcome bowlers of all skill levels, from young children to senior adults. Whether you're throwing a bowling birthday party for your kid or a teenager looking for a fun place to hang out with friends, everyone is welcome at Timezone. Get ready to create lasting memories and enjoy the thrill of knocking down pins together!

HOW MANY ROUNDS ARE THERE IN A BOWLING GAME?

In a typical bowling game, there are ten rounds, also known as frames. Each player gets two chances, or rolls, to knock down as many pins as possible in each frame. The goal is to score the highest total by knocking down all ten pins in each frame or earning bonus points. Prepare for friendly competition and excitement as you aim for that perfect strike!

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Bumper Cars

WHAT IS A BUMPER CAR CALLED?

Bumper cars are also known as dodgem cars or dashing cars, and are small electric cars designed to be driven in an enclosed space, often for the purpose of crashing into one another. At Timezone Singapore, we simply refer to them as Bumper Cars.

WHAT IS THE DIFFERENCE BETWEEN TIMEZONE BUMPER CARS AND TRADITIONAL BUMPER CARS?

Bumper Cars at Timezone Singapore offer a unique and thrilling experience. State-of-the-art arenas allow for more room to manoeuvre, while the spin function adds another layer of excitement to the ride. With vibrant colours, flashing lights, and upbeat soundtracks, Timezone Bumper Car Arenas create an immersive atmosphere that will leave you feeling like a daredevil. Come experience the difference for yourself at Timezone Singapore!

WHY ARE BUMPER CARS SAFE?

Timezone Bumper Cars are safe because they are designed to operate at low speeds and are equipped with special bumpers that absorb impact. Additionally, all Bumper Cars at Timezone Singapore are regularly inspected and maintained to ensure they are safe for all riders. Our staff at Timezone VivoCity Flagship and Timezone Orchard Xchange also provide safety instructions to all riders before the commencement of each round.

ARE TIMEZONE BUMPER CARS SUITABLE FOR KIDS?

Bumper Cars at Timezone Singapore are safe and suitable for riders of all ages, including kids (ages 4 years and above taller than 112 cm). These Bumper Cars operate at low speeds and feature special bumpers that efficiently absorb impact upon collision, making them a safe and enjoyable experience for everyone.

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Claw Machines

HOW TO WIN AT CLAW MACHINES?

Winning at Claw Machines can be challenging, but there are a few tips and tricks you can try to increase your chances. Aim for toys or prizes that are not too tightly packed together, look for those that are in favourable positions, and take your time to plan out your approach before making a move. Remember, winning at Claw Machines is all about patience and timing!

WHERE CAN I PLAY CLAW MACHINES IN SINGAPORE?

Timezone offers Claw Machines at all Singapore Locations. You can also check out select Timezone Entertainment Centres for exclusive offerings such as Bumper Cars at Timezone VivoCity.

WHAT IS A CLAW MACHINE?

A Claw Machine is a type of arcade game where players use a joystick to control a crane-like arm with a claw. The goal is to manoeuvre the claw over a prize, grab it, and drop it into the prize chute. Claw Machines are popular amongst both kids and adults and can be found at select Timezone Locations.

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Minecraft Dungeons Arcade Game

DO MINECRAFT DUNGEONS ARCADE CARDS DO ANYTHING?

Collected from the machine before each gameplay, these cards enrich the experience of Minecraft Dungeons Arcade and may even be the key to your adventure's success. They equip players with necessary power-ups like weapons, armour, pets, and heroes!

CAN YOU GET MINECRAFT DUNGEONS ARCADE ON PC?

You may play Minecraft Dungeons on PC, console and cloud, but there are differences between these and the arcade version!

HOW IS MINECRAFT DUNGEONS ARCADE DIFFERENT FROM THE GAME’S PC VERSION?

The Minecraft Dungeons Arcade machines allow players to encounter arcade-special mobs like the obsidian monstrosity, mages, and new variants of both jungle and frozen zombies. Visit Timezone Entertainment Centres in Singapore today and challenge yourself! 

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Drift Bumper Cars

ARE TIMEZONE DRIFT BUMPER CARS SUITABLE FOR KIDS?

Drivers need to be at least 130 cm to drive the Drift Bumper Cars, while passenger needs to be at least 105 cm. An adult must accompany children between 105 and 130 cm and can only be seated in the passenger seat. 

ARE THERE ANY SAFETY GUIDELINES TO FOLLOW?

Please refer to the safety guidelines here. Our staff at Timezone Jurong Point will also provide safety instructions to all riders/passengers before the commencement of the ride. We seek your cooperation to follow the safety guidelines to ensure a safe and fun ride for all guests.

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Pinball Machines

HOW DO YOU PLAY A PINBALL MACHINE?

To play a pinball machine, players launch a ball onto the playfield using a spring-loaded plunger. As the ball moves, players use flippers, typically controlled by buttons on the machine's sides, to redirect the ball and hit various targets. The objective is to accumulate points by striking these targets and preventing the ball from "draining" at the bottom. 

HOW DO YOU CONTROL THE BALL IN PINBALL?

In pinball, controlling the ball is an art of precision and timing. Experienced players employ techniques like "trap and hold" to deliberately stop the ball, essentially trapping it against the flipper and the side of the playfield. This action allows the player to pause momentarily, plan their next shot, and then release the ball when ready. With every round, you'll find yourself mastering tricks like “trap and hold”, giving you more control over the game. 

WHAT MAKES PINBALL SO FUN?

Pinball seamlessly combines strategy, skill, and chance, offering an ever-evolving challenge that keeps players hooked. Each pinball game feels unique with the ball taking unpredictable routes, ensuring no two rounds are alike even on the same machine. Add to this the themed tables and dynamic sound effects, and it becomes clear why pinball remains a timeless favourite.

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Arcades

WHAT ARCADE GAMES DOES TIMEZONE HAVE?

Timezone has a diverse plethora of Arcade Games suitable for players of all ages. Whether you’re looking for video games, claw machines or virtual reality experiences, we have it all! 

WHAT’S THE BEST WAY TO PLAY ARCADE GAMES AT TIMEZONE?

The best way to maximise your time in the Arcade is with the Powercard. Check out the rewards table to see how you can score amazing member benefits.

HOW DO I REDEEM PRIZES FROM THE GAMING ARCADE?

Once you’ve collected enough Powertickets from your favourite amusement machine, head to the Prize Shop to redeem some incredible items! 

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Virtual Reality Games

WHAT IS VIRTUAL REALITY?

Virtual reality (VR) is a technology that uses computer-generated environments to simulate a real or imaginary environment that can be experienced through sensory stimuli, such as sight and sound.

HOW DOES VIRTUAL REALITY WORK?

Virtual reality works by using a headset or other similar device that displays computer-generated images in a three-dimensional space. The device tracks the user's head and body movements, which allows them to interact with the virtual environment in a realistic way.

WHY PLAY VIRTUAL REALITY GAMES?

VR games offer a unique and immersive gaming experience that cannot be replicated in traditional video games. By using VR technology, players can experience greater immersion in a manner that is truly novel and exciting. Find out more about virtual reality and how VR games can be especially fun for children.

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REWARDS FAQ

WHAT IS TIMEZONE REWARDS?

Get rewarded for playing? Yes! Timezone Rewards is a membership programme that gives you free rewards for playing at all Timezone venues in Singapore. Rewards vary according to membership tiers and range from free game credits, bonus Powertickets, exclusive benefits and so much more.

HOW DOES TIMEZONE REWARDS WORK?

You can join Timezone Rewards by downloading and registering your Powercard to the Timezone Fun App to enjoy member benefits. There are 4 tiers of Timezone Rewards:

  • Welcome: A warm Welcome to Fun! Purchase a Timezone welcome card in any Timezone Entertainment Centres by loading a minimum of S$10. Register your card, and you will be enrolled in the Welcome Tier.
  • Blue Elite: Be part of an Elite force. A cumulative spend of S$200 will upgrade you to the Blue Elite Tier.
  • Gold: Go for Gold! A cumulative spend of S$1,000 will upgrade you to the Gold Tier.
  • Platinum: Truly a class of its own. A cumulative spend of S$5,000 will upgrade you to the ultra-exclusive Platinum Tier.

WHAT DOES CUMULATIVE SPEND MEAN?

Cumulative spend is based on the total net load accumulated in a Timezone powercard. Cumulative spending excludes party packages purchased and bonus game credit earned from offers, promotions, and double deals.

Example: a load of S$20 on a double-dollar offer shows a balance of S$40 worth of game credits. The nett load credited towards Timezone Rewards is S$20.

HOW DO I CHECK MY CUMULATIVE SPEND?

Log in to your Timezone Fun App, click on "Powercards," and you will see your cumulative spend under "My Timezone Rewards." 

Alternatively, please visit any Timezone Venues to check your cumulative spend.

WHAT ARE MY TIMEZONE REWARDS BENEFITS?

Please click on "Tier Benefits" for more information on rewards and benefits for each tier.

HOW DO I BECOME A TIMEZONE REWARDS MEMBERS?

Sign up for a Fun App account and register your powercard with a valid email address or a Singapore mobile number, and you will be enrolled on the Timezone Membership reward programme.

WHY SHOULD I REGISTER MY POWERCARD?

Get member benefits such as birthday reward, upgrade bonuses, mid-tier bonuses, game discounts and more. The best part is that your game credits are protected in case of loss.

HOW DO I KNOW THAT I HAVE BEEN UPGRADED TO THE HIGHER TIER AND WHAT DO I NEED TO DO TO RECEIVE MY REWARDS?

You will be notified through your registered email address of your upgraded membership tier. Your tier-achievement bonuses will be awarded via the Timezone Fun app. 

To redeem, open "My Vouchers" from your app and tap the "Redeem" button to instantly credit the rewards into your account.

WILL MY TIMEZONE CARD, GAME CREDIT AND E-TICKETS EXPIRE?

Yes. Your Timezone card, game credit and e-tickets will expire if the card is inactive for 12 months from date of last game played.

CAN I USE MY DAILY FREE GAMES AT OTHER VENUES?

You can savour your daily complimentary game(s) at any venue where you've previously used your gold or platinum powercard. Limited to one venue per day.

If you're exploring a new venue for the first time, simply play there using your gold or platinum powercard. This allows you to redeem your daily complimentary game(s) at that venue in the future.

CAN I ACCUMULATE MY UNREDEEMED FREE GAMES?

No. Daily free games are non-accumulative and will be refreshed daily.

HOW OFTEN CAN I USE MY DISCOUNT ON THE BIRTHDAY PARTY PACKAGE?

Discount on birthday party package is exclusive to Platinum, Gold and Blue Elite members.

The discounts are as follows:

  • Platinum Members: 20% (Up to 3 Redemptions/ Calendar Year)
  • Gold Members: 15% (Up to 2 Redemptions/ Calendar Year)
  • Blue Elite Members: 10% (1 Redemption/ Calendar Year)

HOW DO I GET A REPLACEMENT FOR A LOST TIMEZONE POWERCARD?

Please complete our Lost card contact form to request for a card replacement. A S$5 fee will be charged for card replacement.

CAN I TRANSFER MY REGISTERED CARD TO ANOTHER ACCOUNT?

Timezone regulation does not allow card ownership transfer at the moment. Timezone reserves the right to permanently deactivate the card if the member is found to be in violation of this rule.

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BIRTHDAY REWARDS FAQ

HOW AND WHEN DO I GET MY BIRTHDAY REWARD?

To qualify for your birthday voucher, you must be a registered member of the Timezone Fun App.

As a registered Timezone Fun App member, you'll automatically receive your birthday voucher on the first day of your birthday month, delivered straight to your Timezone Fun App.

Once you've received your birthday voucher, simply claim it within the app and credit the game credits to your power card hassle-free.

WHAT IF I DON'T RECEIVE MY BIRTHDAY REWARD?

If you're already a member of the Timezone Fun App, your Birthday Voucher will be conveniently delivered straight to your app.

Not yet a member? We highly recommend registering to unlock all the fantastic perks available to our members.

Once you've signed up as a Timezone Fun App member and registered your powercard within the app, simply reach out to our Guest Experience Specialist during your birthday month, and we'll arrange for your birthday voucher to be sent to you.

Please note: All requests for birthday rewards must be submitted to the Timezone team no later than the end of your birthday month. Requests received after this time will not be processed.

Another reason why you might not be receiving your rewards?

  • Your card must be valid, meaning there should have been at least one transaction within the last 12 months. A transaction includes game plays, redemptions, or tapping your card at any card reader.

HOW MUCH DO I GET AS MY BIRTHDAY REWARD?

Your birthday reward (voucher) is determined by your membership tier, and the perks get better as your tier rises!

  • Welcome and Blue Elite members will receive S$10 Bonus Timezone game credits.
  • Gold members will receive S$20 Bonus Timezone game credits.
  • Platinum members will receive $50 Bonus Timezone game credits.

Please note: Each Timezone Fun App account is eligible for only one Birthday Voucher per year, awarded based on the highest card tier associated with your account.

HOW DO I REDEEM BY BIRTHDAY REWARD?

Simply redeem your birthday reward (voucher) within the Timezone Fun App under "My Voucher". 

WHAT IF I HAVE MULTIPLE CARDS? WILL I GET BIRTHDAY VOUCHERS FOR BOTH CARDS?

If you possess multiple cards within your account, you're entitled to a (1) Birthday Treat based on the highest card tier.

For instance, if you have cards at Platinum, Gold, and Red tiers, you'll receive a Birthday Bonus of $50 Game Credits, reflecting the benefits of your highest-tier card, during your birthday month.

CAN I UNSUBSCRIBE FROM TIMEZONE COMMUNICATION AND STILL RECEIVE MY BIRTHDAY REWARD?

Starting 1st April 2024, subscription to Timezone communications is no longer required to receive the birthday reward (voucher).

While opting in isn't required anymore, we encourage you to stay informed about our latest news and deals by subscribing to Timezone communications (e-newsletter or SMS).

HOW LONG CAN I KEEP MY BIRTHDAY REWARD?

The birthday reward (voucher) will be valid for use within 31 days from the date of issuance.

CAN I CLAIM AN EXPIRED BIRTHDAY REWARD?

Unfortunately, your birthday reward (voucher) validity cannot be extended. Therefore, we encourage you to claim it promptly upon receiving it.

CAN I TRANSFER MY BIRTHDAY REWARD TO A FRIEND OR FAMILY MEMBER?

The voucher on Timezone Fun App is non-transferable.

Additionally, only Timezone Rewards members are entitled to the birthday reward. Don't miss out on this fantastic benefit! Spread the word to your family and friends, and encourage them to register their Powercards to start enjoying rewards today!

WILL THE BIRTHDAY REWARD AMOUNT CREDIT TOWARDS MY CUMULATIVE SPENDING?

Your birthday reward will not be credited towards your cumulative spending, but you can still earn e-tickets for gameplays and redeem prizes with it.

I MADE A MISTAKE WITH MY REGISTERED BIRTHDAY DATE. WHAT SHOULD I DO?

Please contact the team at Timezone for assistance.

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PLATINUM FREE DRINK FAQ

HOW AND WHEN DO I GET MY FREE DRINK REWARD?

Registered Timezone Fun App members will receive their voucher weekly, delivered directly to their Timezone Fun App every Friday. Guests can locate these vouchers under "My Voucher" within their Fun App.

WHAT IF I DON'T RECEIVE MY FREE DRINK REWARD?

If you're already a member of the Timezone Fun App, your Platinum Exclusive Weekly Free Drink voucher will be conveniently delivered straight to your app.

Not yet a Timezone Fun App member? We highly recommend registering to unlock all the fantastic perks available to our members.

Once you've signed up as a Timezone Fun App member and registered your powercard within the app, simply reach out to our Guest Experience Specialist, and we'll arrange for your Platinum Exclusive Weekly Free Drink voucher to be sent to you.

If you're a registered Timezone Fun App member but aren't receiving the Platinum Exclusive Weekly Free Drink voucher, please ensure that your card is not expired. It should have had at least one transaction in the last 12 months, defined as a game play, redemption, or card tap at any card reader.

If you're still not receiving your free drink voucher every Friday, please don't hesitate to Contact Us.

HOW DO I REDEEM THE FREE DRINK REWARD?

Head down to your nearest Timezone venue and present the voucher to our Fun Squad at the counter to redeem your free drink. Enjoy your refreshment on us!

WHAT IF I HAVE MULTIPLE PLATINUM CARDS?

The Platinum Free Drink Reward is applied as one voucher per active Platinum card. You will receive the number of vouchers equal to the number of registered active Platinum cards in your account.

HOW LONG CAN I KEEP MY FREE DRINK REWARD?

The Free Drink reward voucher is valid for seven days, until each Thursday, so don’t hold on to it for too long. Validation cannot be extended, as you will always receive a new Free Drink voucher every Friday. Enjoy your drink before it expires!

CAN I UNSUBSCRIBE FROM TIMEZONE COMMUNICATION AND STILL RECEIVE MY FREE DRINK REWARD?

Starting 1st April 2024, subscription to Timezone communications is no longer required to receive the Platinum Exclusive Weekly Free Drink voucher. 

While opting in isn't required anymore, we encourage you to stay informed about our latest news and deals by subscribing to Timezone communications (e-newsletter or SMS).

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Parties FAQs

Parties FAQs

1. WHICH TIMEZONE VENUES CAN I CHOOSE FOR MY BIRTHDAY PARTY PACKAGE?

2. WHAT IS THE MAXIMUM CAPACITY OF THE PARTY ROOM/ PARTY SPACE?

Our party room can hold between 20 - 25 guests. While for shared space, it can hold between 10 - 15 guests.

3. CAN I RESERVE THE PARTY ROOM BEFORE BOOKING THE BIRTHDAY PARTY PACKAGE?

Our party room is limited and on a first-come, first-serve basis. Hence, payment must be made in full for the booking to secure the party room.

4. WHEN SHOULD I MAKE MY BOOKING?

The earlier, the better! Timezone accepts bookings that are made 1 week prior to event. Subjected to availability.

5. CAN I UTILISE THE PLATINUM/ GOLD/ BLUE ELITE MEMBER DISCOUNT ON THE PARTY PACKAGE?

Yes, Platinum, Gold and Blue Elite members are eligible for 20%/ 15%/ 10% discount on the Fun Party Package.

  • Platinum Members: 20% (Up to 3 Redemptions/ Calendar Year)
  • Gold Members: 15% (Up to 2 Redemptions/ Calendar Year)
  • Blue Elite Members: 10% (1 Redemption/ Calendar Year)

 

The Platinum/Gold/ Blue Elite members discount does not apply to the add-ons (additional child, bumper cars, bowling, VR games, additional e-tickets, snack platter & drink and Goodie Bag).

To redeem your Platinum/Gold/ Blue Elite members discount, simply enter the first nine digits of your Timezone Powercard number (excluding the number "0" in front) + the current year, under the "Discount Code" field of the checkout page. 

e.g: [CARD NUMBER][YEAR] → 1101010092024

Please ensure your card is registered either on Timezone Member Portal or Timezone Fun app. For newly upgraded Platinum/Gold or Blue Elite members, please allow 3 working days for your discount to be valid. For urgent requests, please contact us

6. IS THERE AN AGE RESTRICTION?

All are welcome! There is no age restriction. However, guests aged 15 and below must be accompanied by an adult. (4 minors = 1 Adult)

7. ARE SCHOOL UNIFORMS ALLOWED FOR EVENTS AT YOUR PREMISES?

Please note that school uniforms or any clothing with a school name/logo are strictly prohibited from our premises.

8. WILL A PARTY HOST BE ORGANISING MY PARTY PROGRAM?

Yes, a party host will assist you with your party program.

9. WILL THE ADD-ONS (DRIFT BUMPER CARS/BUMPER CARS/SOCIAL/MINI BOWLING/VR GAME) BE FACILITATED BY THE PARTY HOST?

Yes, if you prefer an all-inclusive experience, our Party Host will seamlessly integrate the selected add-ons into the 80 minutes of Playtime included in our Fun Package.

However, for a more flexible approach, these activities can also be enjoyed separately on the same day and in the venue where the party is hosted. This option allows you to experience the add-ons outside the 80-minute Playtime without the facilitation of the Party Host.

10. CAN I DECORATE THE PARTY ROOM BY BRINGING IN MY OWN PARTY PROPS?

It's best to keep decorations to a minimum. This includes things like party hats, table mats, and simple photo props. Backdrops, Piñatas and Sparkler candles (which may trigger fire alarm) aren't allowed, as we like to keep things easy to clean and prepare the party room for the next party without any delays. If you're unsure about what's allowed, don't hesitate to ask our party coordinator for guidance.

11. CAN I "UNLOCK" GAMES/ATTRACTIONS SUCH AS BUMPER CAR RIDES OR BOWLING ON THE DAY OF THE PARTY?

Yes, you can! You can approach our Fun Squads at the counter to make the purchase. 

12. CAN I BRING MY OWN FOOD OR ARE THERE FOOD OPTIONS AVAILABLE?

Yes, you may bring your finger foods or bento set into the party room. However, no alcohol is allowed in our venues.

13. CAN I BRING A BIRTHDAY CAKE?

Yes! You are more than welcome to bring your own birthday cake.

14. DO WE NEED TO ARRIVE EARLIER THAN OUR SCHEDULED PARTY TIME?

Please arrive 15 mins before your booking time so that your event may start punctually. There will be no extensions outside your time slot.

15. WHAT IF I NEED TO CANCEL MY PARTY?

A 50% refund can be made if the booking is cancelled within seven days prior to the event.

16. CAN I CHANGE MY PARTY DATE OR TIME?

You may do so at least 7 days prior to the event - this will be subject to availability. 

17. WILL THE PRICE DIFFER IF I HAVE FEWER THAN 10 GUESTS?

The prices for Birthday Party Package are fixed for a minimum of 10 pax. Thus, the price will remain the same if there are less than 10 pax. There will also be no refund if there are less than 10 pax on the day of the party due to guests who can't turn up. 

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Discounts

Timezone Platinum/Gold/Blue Members Exclusive

  • As a Timezone Platinum Member, you can enjoy a 20% discount ($110 OFF) on the Timezone Fun Package at any venue with a party room/s. Up to 3 redemptions per calendar year. Limited to 1 redemption per party booking. 

 

  • As a Timezone Gold Member, you can enjoy a 15% discount ($82.50 OFF) on the Timezone Fun Package at any venue with a party room/s. Up to 2 redemptions per calendar year. Limited to 1 redemption per party booking. 

 

  • As a Timezone Blue Elite Member, you can enjoy a 10% discount ($55 OFF) on the Timezone Fun Package at any venue with a party room/s. Limited to 1 redemption per calendar year. 

 

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To redeem the discount, simply enter the first nine digits of your Timezone Powercard number (excluding the number "0" in front) + the current year, under the "Discount Code" field of the checkout page. 

 

e.g: [CARD NUMBER][YEAR] → 1101010092024

Please ensure your card is registered either on Timezone Member Portal or Timezone Fun app. For newly upgraded members, please allow three working days for your discount to be valid. For urgent requests, get in touch with us

 

Please note that the discount cannot be combined with any other available offer or discount codes. 

Limited-Time Special!

For a limited time only, the Birthday Superstar celebrates for FREEsaving you $55 on the Timezone Fun Package!

 

Simply book your unforgettable birthday party between 1 April - 30 June 2024, and schedule the party at Timezone Jurong Point, Parkway Parade, or Westgate to automatically enjoy $55 OFF your booking. 

 

Seize this incredible offer now! 

 

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Terms and Conditions:

  • Applicable for one redemption per booking.
  • The discount ($55 OFF on Timezone Fun Package) applies only for bookings made between 1 April to 30 June 2024 for parties scheduled at Timezone Jurong Point, Parkway Parade or Westgate.
  • The discount cannot be used in conjunction with any other available discount codes.
  • The discount can only be redeemed for bookings made at https://sgevents.timezonegames.com/products/birthday-party.
  • The discount cannot be exchanged for cash, goods, or other services.
  • Timezone Singapore Pte Ltd reserves the right to modify the terms and conditions of this promotion without prior notice.
  • In the event of a dispute, the decision of the Timezone's Management will be final.

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