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1. How do I log in to the Timezone Fun App? 

As we have upgraded our online portal, you will need to SIGN UP for a new account using your current registered e-mail. This is to ensure that your Powercard details are linked to the Timezone Fun App.

 

2. What are the features of the Timezone Fun App?

The Timezone Fun App gives you the ability to Tap and Play arcade games instantly with your Phone (NEW), reload your Powercards, receive e-vouchers for reward benefits, view and track all your Powercards, play and win prizes and receive offers and special deals directly on your mobile device. Once you've installed the Timezone Fun App, you'll also have the ability to receive notifications for exclusive deals and explore our venue locations.

 

3. How do I get the Timezone Fun app for my phone?

Download the Timezone Fun app on your iPhone from Apple App Store or Timezone Fun app on your Android from Google Play. Our Mobile App is completely free to download and install.

 

4. Is my phone supported?

Timezone Fun app is supported on the following platforms:

iOS 11 or above (iPhone and iPod touch)

Android OS 7.0 and above. Here is the list of ARCore supported devices for reference: https://developers.google.com/ar/devices 

 

5. How can I comment or give feedback about my Timezone Fun app experience?

We love to hear your feedback! You can use the Contact us section in the app or reach out to us online

 

6. Is my Timezone Fun app the latest version?

If your Timezone Fun app is no longer working, you may be using an outdated version that is no longer supported. Please download the latest version from the App Store or Google Play by searching for the app by name.

 

7. Is the Timezone Fun app secure?

Timezone Fun App uses global online payment providers which are certified with level one PCI DSS compliance, the highest level of encryption available. This ensures that all payment data is safeguarded. For authentication, Timezone has implemented multi-factor authentication (MFA) that requires a user to provide two or more verification factors to gain access to the application. This is used to protect and secure user data.

 

8. Can I use the Timezone Fun app on multiple devices?

Yes! You can be signed in to your Timezone Fun App account on more than one device at the same time. Your arcade tokens, credits, and rewards will still be synced to your Timezone Fun App account over multiple devices.

1. What if my transaction does not go through?

Please check if your credit card has been charged upon completing the reload transaction. If it has, please contact us and we will assist you as soon as possible. 

 

2. Can I get a refund?

All in-app card reloads are non-refundable and non-transferable. 

 

3. Will I be able to use my reload immediately?

Yes! Your reload game credits will be added to your card, and you can enjoy playing your favourite arcade games right away

 

4. How do I reload my card?

Navigate to the Reload section. Toggle the top list to select the card you want to reload. View all the reload offers available for that card. Select the one you want and proceed with the payment process.

 

5. Will in-app reloads be reflected on my card?

Yes! Your new balance will be updated, and you will also be able to check in the venue by tapping your card.

1. What is Timezone’s eWallet functionality?

You can now pay for your arcade games and other Timezone activities cash-free thanks to the Timezone Fun App’s latest eWallet feature! Ready to upgrade your experience? Download our Timezone Fun App and add your Powercard to your mobile device’s wallet to enjoy seamless gameplay at any of our venues with a tap of your phone.

 

2. How do I add my Powercard to my device’s wallet?

Simply follow these steps

1. Create a Fun App account or log in to your Fun App.
2. Add a Powercard to your account.
3. On the “My Powercards” section, click on “Details” to the right of the screen
4. If you have multiple Powercards, swipe to the Powercard you wish to add to your device’s wallet.
5. Click on “Add card to wallet”.
6. Follow set-up steps from your device and click confirm.
7. Your Powercard should now be visible in your device’s wallet.

 

3. How do I use my digital Powercard?

Hold your device near a game’s card reader and select your Powercard to activate the game.

 

4. What are the digital wallets supported?

Apple wallet and Google Wallet are the only digital wallets that support the Timezone digital Powercard.

 

5. What Fun App version do I need to access “Add to wallet” feature?

To be able to add your Powercard to your device’s wallet, you will need to ensure that your Fun App is updated to the latest version 2.2.18 and above. You can do this by visiting the App Store or Play Store and click update.

 

6. How many Powercards can I add to my wallet?

You can only add 1 Powercard per Fun Account to your device’s wallet. If you have multiple Fun App accounts, you can add 1 Powercard per account.

 

7. My Powercard has been upgraded or reissued what happens to my eWallet Powercard?

If you upgrade your card or have your Powercard reissued due to card loss, you will need to remove your digital Powercard from your device’s wallet and add the new card number from the Fun App to your device’s wallet again.

 

8. What information can I see in the wallet and how can I access the card information in the wallet?

You should be able to see your card balance, available tickets, card number and card type. The image display represents your card tier.

 

9. Can I make a prize redemption with the wallet information?

Yes you can! Simply show the card number to our Friendly Funsquad by

> For Apple Wallet: Click on the Pass Details or “i” icon to reveal the barcode for scanning.

> For Google Wallet: Click “Show code”.

 

10. Can I make a reload with the card in my wallet?

From June 2024, you can now reload without your physical powercard at Timezone venues. Simply flash your e-card from Google Pay or Apple Pay to reload at the counter.

 

11. Can I show my e-card from the eWallet for a Powercard upgrade? 

Unfortunately, for the upgrade of the Powercard, a physical power card must be presented. 

1. Where are my registered Powercards?

Ensure that you have registered your new app account with the same email or phone number with which your Powercards were previously registered. Once that is done, you will find all your registered Powercards in your app.

 

2. My Powercard balances are incorrect.

Balances may take some time to appear in the app. If it does not reflect after 24 hours, please get in touch with us, and we will assist you as soon as possible.

 

3. I cannot add my Powercard.

If you receive an error message, try to enter the numbers manually. If the error persists, please get in touch with us, and we will help you resolve the issues as soon as possible.

 

4. How do I add a Powercard?

Using the Timezone Fun App, you can allow the camera function to scan your card number automatically. You will have to enter your CVV number and add a nickname for the card.

 

5. How do I check my Powercard balance?

Checking your Powercard balance is quick and easy! Sign in to your Timezone account, go to the Powercard section and select the card you wish to view the balance on. Swipe right/left to switch between Powercards.

1. I did not receive my benefits

If the benefits are provided via e-vouchers, you should see them in the e-voucher section of your app. If you feel any are missing, please contact us and we will assist you asap.

 

2. My card colour or tier is wrong.

The card that you see in the app reflects the card that you are holding. If you are already qualified for an upgrade, please head to any Timezone venue for a new Powercard. Once you have this new, upgraded card, please add it to your account to track and receive rewards.

1. Where can I find my e-vouchers?

Select “My vouchers” option at the top of the app screen to view your active e-vouchers. Click “View All” to see all vouchers and toggle to view active, redeemed, or expired ones.

1. How can I change my password?

Sign in to your account, click " Account " and select "Profile". In the “Personal Details” section, scroll down to the bottom of the page, select “Change password” update the section with your new password and select “Set new password “to save the update.

 

2. How can I update my username, email address, address and mobile number?

Sign into your account, click " Account " and select "Profile". In the “Personal Details” section update your details and select “Save” to save the updates.

 

3. My birthdate is incorrect in my account. How can I change this?

We are happy to review this change for you. Please contact us with your ID stating your correct birthdate, and we will update it as soon as possible.

1. What are the Promotions available in the app?

The promotions include exclusive promotions and those that are available for all our guests. The coloured flags on each promotion (red, blue, gold, platinum) tells if the promotion is application to all card tiers or exclusive to selected ones.

 

2. How do I win games prizes?

When you complete a challenge, there may or may not be a prize voucher won. If there is, it will appear on the e-vouchers section of the app. You can then proceed to any Timezone venue to redeem the prize.

 

3. How can I change themes?

Sign into your account, click " Account " and select "App theme". Under the theme options, tap a theme to enable it. You can switch themes at any time.

1. How can I delete my account?

There are two ways to delete your account:

In-App Deletion:

1. Go to the “Account” menu and “Profile” section within the app.
2. Look for Delete account at the bottom of the page.
3. Select “Yes, delete my account” to confirm account deletion.

Webform Request:

1. Go to Timezone Website > Contact Us and fill in the required fills in the form.
2. Provide the email/ phone number that is linked to the account that you would like to delete.
3. Attach a screenshot of your account profile from the Fun App or the Member Portal to confirm your ownership of the account before deletion.

 

2. What data will be deleted when I delete my account?

We will delete all data associated with your account, subject to legal or regulatory requirements. This may include information like your profile information such as username, date of birth, preferences, and any data you have created during sign-up.

 

3. How long does it take to delete my account data?

There are two ways to delete your account:

In-App Deletion: The Account is deleted immediately.

Webform Request. The account will be deleted within 7 working days, and the requester will receive confirmation via email from the Fun Squad once the deletion process is completed.

 

4. What happens if I delete my account?

Profile: Deleting your account will permanently remove all associated data with your account and Timezone will no longer have any of your account information such as your username, email address, phone number and date of birth. Once the delete process is complete, it cannot be undone. If a guest needs to create an account using the same email or phone number, they can simply sign up again on the Timezone Fun App or Member Portal.

Card: Any card linked to your account will be deleted and will no longer be eligible for any rewards linked to that card.