EVENT FAQs

Are parties now allowed at Timezone?

Timezone is now hosting birthday party for groups of up to 15 pax, in strict compliance to government regulations. Each slot is 2 hours and there will be a formal handover with the party manager before and after your slot.

Which Timezone venues can I choose for my Birthday Party package?

Timezone Westgate, Timezone VivoCity, and Timezone Parkway Parade are ready to host your event! And Timezone Jurong Point is newly added to the list!

When should I make my booking?

The earlier, the better! Timezone accepts bookings that are made 1 week prior to event. Subjected to availability.

Is there an age restriction?

All are welcome! There is no age restriction. However, guest aged 15 and below must be accompanied by an adult. (4 minors = 1 Adult)

Will a party host be organizing my party program?

Yes, there will be a party host to assist you on your party program.

Can I bring my own food or are there food options available? 

Yes, you may bring your own pre-packaged food. However, no alcohol is allowed in our venues.

Can I bring a birthday cake?

Yes! You are more than welcome to bring your own birthday cake.

What are the safety measures put in place?

Play safe as each room is thoroughly sanitized after every slot and all governmental rules will still apply. Masks are to be worn at all time except when eating or drinking. We accept a minimum of 10 pax for each booking and a maximum of 15 pax. Our party host will ensure all safety measures are followed. Anyone found to not be compliant with the safety measures will be reported to the authorities.

Do we need to arrive earlier before our party time?

Please arrive 15 mins before your booking time so that your event may start punctually. There will be no extensions outside your time slot.

What if I need to cancel my party?

A 50% refund can be made if booking is cancelled within seven days prior to the event.

Can I change my party date or time?

You may do so at least 7 days prior to the event - this will be subjected to availability. Please note that there will be no refunds if the event changes from a weekend to a weekday slot. (value differs)

Will price differ if I have less than 10 guests?

The prices for Birthday Party Package are fixed for a minimum of 10 pax. Thus, the price will not differ if there are less than 10 pax.