Thank You For Writing to Us!

Thank you for writing to us. Due to a high volume of enquiries, we will update you on the outcome within 3 working days. 

Birthday Vouchers and Platinum Weekly Free Drink Vouchers

Please ensure that you have registered your Email address to your account and are subscribed to our communications. You may do so by logging in to the Timezone Member Portal here Timezone Member Portal.

Proceed to log in> My Profile> Manage my Preferences> Subscribe to all, Communicate with me via Email> Save Changes

Tier Achievement & Mid Tier Vouchers

Do note that there is a 24-Hour Activation period for the voucher to be synced to your Timezone Fun App.

Powercard Expiry

The Timezone Powercard, credits and e-Tickets will only expire if it is not used for 12 months without any top-up/game transactions as stated on the back of the card and on the Timezone website FAQ. If you would like to proceed with the reinstatement request, please note that charges may apply.

We thank you again for your patience,

Timezone Team.