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Parties FAQs

Parties FAQs

1. WHICH TIMEZONE VENUES CAN I CHOOSE FOR MY BIRTHDAY PARTY PACKAGE?

Timezone Westgate, Timezone VivoCity, Timezone Parkway Parade,  Timezone Jurong Point, and Timezone Orchard Xchange are ready to host your event! Our upcoming Timezone venue at Timezone Waterway Point #02-19 has been added and is now open for party bookings, with available slots starting from 10 June 2024.

2. WHAT IS THE MAXIMUM CAPACITY OF THE PARTY ROOM/ PARTY SPACE?

Our party room can hold between 20 - 25 guests. While for shared space, it can hold between 10 - 15 guests.

3. CAN I RESERVE THE PARTY ROOM BEFORE BOOKING THE BIRTHDAY PARTY PACKAGE?

Our party room is limited and on a first-come, first-serve basis. Hence, payment must be made in full for the booking to secure the party room.

4. WHEN SHOULD I MAKE MY BOOKING?

The earlier, the better! Timezone accepts bookings that are made 1 week prior to event. Subjected to availability.

5. CAN I UTILISE THE PLATINUM/ GOLD/ BLUE ELITE MEMBER DISCOUNT ON THE PARTY PACKAGE?

Yes, Platinum, Gold and Blue Elite members are eligible for 20%/ 15%/ 10% discount on the Fun Party Package.

  • Platinum Members: 20% (Up to 3 Redemptions/ Calendar Year)
  • Gold Members: 15% (Up to 2 Redemptions/ Calendar Year)
  • Blue Elite Members: 10% (1 Redemption/ Calendar Year)

 

The Platinum/Gold/ Blue Elite members discount does not apply to the add-ons (additional child, bumper cars, bowling, VR games, additional e-tickets, snack platter & drink and Goodie Bag).

To redeem your Platinum/Gold/ Blue Elite members discount, simply enter the first nine digits of your Timezone Powercard number (excluding the number "0" in front) + the current year, under the "Discount Code" field of the checkout page. 

e.g: [CARD NUMBER][YEAR] ‚Üí 1101010092024

Please ensure your card is registered either on Timezone Member Portal or Timezone Fun app. For newly upgraded Platinum/Gold or Blue Elite members, please allow 3 working days for your discount to be valid. For urgent requests, please contact us. 

6. IS THERE AN AGE RESTRICTION?

All are welcome! There is no age restriction. However, guests aged 15 and below must be accompanied by an adult. (4 minors = 1 Adult)

7. ARE SCHOOL UNIFORMS ALLOWED FOR EVENTS AT YOUR PREMISES?

Please note that school uniforms or any clothing with a school name/logo are strictly prohibited from our premises.

8. WILL A PARTY HOST BE ORGANISING MY PARTY PROGRAM?

Yes, a party host will assist you with your party program.

9. WILL THE ADD-ONS (DRIFT BUMPER CARS/BUMPER CARS/SOCIAL/MINI BOWLING/VR GAME) BE FACILITATED BY THE PARTY HOST?

Yes, if you prefer an all-inclusive experience, our Party Host will seamlessly integrate the selected add-ons into the 80 minutes of Playtime included in our Fun Package.

However, for a more flexible approach, these activities can also be enjoyed separately on the same day and in the venue where the party is hosted. This option allows you to experience the add-ons outside the 80-minute Playtime without the facilitation of the Party Host.

10. CAN I DECORATE THE PARTY ROOM BY BRINGING IN MY OWN PARTY PROPS?

It's best to keep decorations to a minimum. This includes things like party hats, table mats, and simple photo props. Backdrops, Pi√Īatas and Sparkler candles (which may trigger fire alarm) aren't allowed, as we like to keep things easy to clean and prepare the party room for the next party without any delays. If you're unsure about what's allowed, don't hesitate to ask our party coordinator for guidance.

11. CAN I "UNLOCK" GAMES/ATTRACTIONS SUCH AS BUMPER CAR RIDES OR BOWLING ON THE DAY OF THE PARTY?

Yes, you can! You can approach our Fun Squads at the counter to make the purchase. 

12. CAN I BRING MY OWN FOOD OR ARE THERE FOOD OPTIONS AVAILABLE?

Yes, you may bring your finger foods or bento set into the party room. However, no alcohol is allowed in our venues.

13. CAN I BRING A BIRTHDAY CAKE?

Yes! You are more than welcome to bring your own birthday cake.

14. DO WE NEED TO ARRIVE EARLIER THAN OUR SCHEDULED PARTY TIME?

Please arrive 15 mins before your booking time so that your event may start punctually. There will be no extensions outside your time slot.

15. WHAT IF I NEED TO CANCEL MY PARTY?

A 50% refund can be made if the booking is cancelled within seven days prior to the event.

16. CAN I CHANGE MY PARTY DATE OR TIME?

You may do so at least 7 days prior to the event - this will be subject to availability. 

17. WILL THE PRICE DIFFER IF I HAVE FEWER THAN 10 GUESTS?

The prices for Birthday Party Package are fixed for a minimum of 10 pax. Thus, the price will remain the same if there are less than 10 pax. There will also be no refund if there are less than 10 pax on the day of the party due to guests who can't turn up. 

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Discounts

Timezone Platinum/Gold/Blue Members Exclusive

  • As a Timezone¬†Platinum Member, you can enjoy a¬†20% discount¬†($110 OFF) on the Timezone¬†Fun Package¬†at any venue with a party room/s.¬†Up to 3 redemptions per calendar year.¬†Limited to 1 redemption per party booking.¬†

 

  • As a Timezone Gold Member, you can enjoy a¬†15% discount¬†($82.50 OFF) on the Timezone¬†Fun Package¬†at any venue with a party room/s.¬†Up to 2 redemptions per calendar year.¬†Limited to 1 redemption per party booking.¬†

 

  • As a Timezone Blue Elite Member, you can enjoy a¬†10% discount¬†($55 OFF) on the Timezone¬†Fun Package¬†at any venue with a party room/s.¬†Limited to 1¬†redemption per calendar year.¬†

 

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To redeem the discount, simply enter the first nine digits of your Timezone Powercard number (excluding the number "0" in front) + the current year, under the "Discount Code" field of the checkout page. 

 

e.g: [CARD NUMBER][YEAR] ‚Üí 1101010092024

Please ensure your card is registered either on Timezone Member Portal or Timezone Fun app. For newly upgraded members, please allow three working days for your discount to be valid. For urgent requests, get in touch with us. 

 

Please note that the discount cannot be combined with any other available offer or discount codes. 

Limited-Time Special!

For a limited time only, the Birthday Superstar celebrates for FREE, saving you $55 on the Timezone Fun Package!

 

Simply book your unforgettable birthday party between 1 April - 30 June 2024, and schedule the party at Timezone Jurong Point, Parkway Parade, or Westgate to automatically enjoy $55 OFF your booking. 

 

Seize this incredible offer now! 

 

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Terms and Conditions:

  • Applicable for one redemption per booking.
  • The discount ($55 OFF on Timezone Fun Package) applies only for bookings made between 1 April to 30 June 2024 for parties scheduled at Timezone Jurong Point, Parkway Parade or Westgate.
  • The discount cannot be used in conjunction with any other available discount codes.
  • The discount can only be redeemed for bookings made at https://sgevents.timezonegames.com/products/birthday-party.
  • The discount cannot be exchanged for cash, goods, or other services.
  • Timezone Singapore Pte Ltd reserves the right to modify the terms and conditions of this promotion without prior notice.
  • In the event of a dispute, the decision of the Timezone's Management will be final.

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