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Parties FAQs

Parties FAQs

Which Timezone venues can I choose for booking the party package?

What is the maximum capacity of the party room/ party space?

Our party room can hold between 20 - 25 guests. While for shared space, it can hold between 10 - 15 guests.

Can I reserve the party room before booking the party package?

Our party room is limited and on a first-come, first-serve basis. Hence, payment must be made in full for the booking to secure the party room.

When should I make my booking?

The earlier, the better! Timezone accepts bookings that are made 1 week prior to event. Subjected to availability.

Can I utilise the platinum/ gold/ blue elite member discount on the party package?

Yes, Platinum, Gold and Blue Elite members are eligible for a 20%/ 15%/ 10% discount on the All-Out Fun and Fun Party Package.

  • Platinum Members: 20% (Up to 3 Redemptions/ Calendar Year)
  • Gold Members: 15% (Up to 2 Redemptions/ Calendar Year)
  • Blue Elite Members: 10% (1 Redemption/ Calendar Year)

 

The Platinum/Gold/ Blue Elite members discount does not apply to the add-ons (additional child, bumper cars, bowling, VR games, additional e-tickets, snack platter & drink and Goodie Bag).

 

To redeem your Platinum/Gold/ Blue Elite members discount, simply enter the first nine digits of your Timezone Powercard number (excluding the number "0" in front) + the current year, under the "Discount Code" field of the checkout page. 

 

e.g: [CARD NUMBER][YEAR] → 1101010092024

 

Please ensure your card is registered either on Timezone Member Portal or Timezone Fun app. For newly upgraded Platinum/Gold or Blue Elite members, please allow 3 working days for your discount to be valid. For urgent requests, please contact us

Is there an age restriction?

All are welcome! There is no age restriction. However, guests aged 15 and below must be accompanied by an adult. (4 minors = 1 Adult)

Are school uniforms allowed for events at your premises?

Please note that school uniforms or any clothing with a school name/logo are strictly prohibited from our premises.

Will a party host be organising my party program?

Yes, a party host will assist you with your party program.

Will the add-ons (drift bumper cars/bumper cars/social/mini bowling/vr game) be facilitated by the party host?

Yes, if you prefer an all-inclusive experience, our Party Host will seamlessly integrate the selected add-ons into the 80 minutes of Playtime included in our All-Out Fun/Fun Package.

However, for a more flexible approach, these activities can also be enjoyed separately on the same day and in the venue where the party is hosted. This option allows you to experience the add-ons outside the 80-minute Playtime without the facilitation of the Party Host.

Can I decorate the party room by bringing in my own party props?

It's best to keep decorations to a minimum. This includes things like party hats, table mats, and simple photo props. Backdrops, Piñatas and Sparkler candles (which may trigger fire alarm) aren't allowed, as we like to keep things easy to clean and prepare the party room for the next party without any delays. If you're unsure about what's allowed, don't hesitate to ask our party coordinator for guidance.

Can I "Unlock" games/attractions such as bumper car rides or bowling on the day of the party?

Yes, you can! You can approach our Fun Squads at the counter to make the purchase. 

Can I bring my own food or are there food options available?

Yes, you are welcome to bring drinks and small, bite-sized foods/snacks into the party room. However, please note that alcohol is not permitted in our venues.

 

Due to the 40-minute duration of party room/space use, buffet catering is not allowed.

 

Additionally, smoke-emitting items such as sparklers and heating gels for buffet setups are strictly prohibited as they can trigger the fire alarm system. Any costs incurred from fire alarm disturbances will be the responsibility of the guest.

Can I bring a birthday cake?

Yes! You are more than welcome to bring your own birthday cake.

Do we need to arrive earlier than our scheduled party time?

Please arrive 15 mins before your booking time so that your event may start punctually. There will be no extensions outside your time slot.

What if I need to cancel my party?

For party bookings that need to be cancelled, we provide a 50% refund of the total amount paid if the cancellation is made at least 7 days before the party date. Please note that a full refund is not available, regardless of when the cancellation request is made.

Can I change my party date or time?

You may do so at least 7 days prior to the event - this will be subject to availability. 

Will the price differ if I have fewer than 10 guests?

The prices for Birthday Party Package are fixed for a minimum of 10 pax. Thus, the price will remain the same if there are less than 10 pax. There will also be no refund if there are less than 10 pax on the day of the party due to guests who can't turn up. 

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Discounts

Timezone Platinum/Gold/Blue Members Exclusive

  • As a Timezone Platinum Member, you can enjoy a 20% discount (Up to $110 OFF) on the Timezone All-Out Fun/Fun PackageUp to 3 redemptions per calendar year. Limited to 1 redemption per party booking. 
  • As a Timezone Gold Member, you can enjoy a 15% discount (Up to $82.50 OFF) on the Timezone All-Out Fun/Fun Package. Up to 2 redemptions per calendar year. Limited to 1 redemption per party booking. 
  • As a Timezone Blue Elite Member, you can enjoy a 10% discount (Up to $55 OFF) on the Timezone All-Out Fun/Fun Package. Limited to 1 redemption per calendar year. 

 

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To redeem the discount, simply enter the first nine digits of your Timezone Powercard number (excluding the number "0" in front) + the current year, under the "Discount Code" field of the checkout page. 

 

e.g: [CARD NUMBER][YEAR] → 1101010092024

Please ensure your card is registered either on Timezone Member Portal or Timezone Fun app. For newly upgraded members, please allow three working days for your discount to be valid. For urgent requests, get in touch with us

 

Please note that the discount cannot be combined with any other available offer or discount codes. The Platinum/Gold/ Blue Elite members discount does not apply to the add-ons (additional child, bumper cars, bowling, VR games, additional e-tickets, snack platter & drink and Goodie Bag).

The Celebrant Get to Celebrates for Free!

For a limited time only, the Birthday Superstar celebrates for FREEsaving you $45 on the Timezone All-Out Fun Package or $55 OFF on the Fun Package. 

 

Simply book your unforgettable birthday party between 1 April - 31 December 2024, and schedule the party at Timezone Parkway Parade, Pasir Ris Mall or Westgate to automatically enjoy $45/$55 OFF your booking. 

 

Seize this incredible offer now! 

 

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Terms and Conditions:

  • The discount ($45 OFF on Timezone All-Out Fun Package/$55 OFF on Timezone Fun Package) applies only for bookings made between 1 April and 31 December 2024 for parties scheduled at Timezone Parkway Parade, Pasir Ris Mall or Westgate. Limited to one discount per booking.
  • The discount cannot be used in conjunction with any other available promotions or discount codes, including member benefits.
  • The discount can only be redeemed for bookings made at https://sgevents.timezonegames.com/products/birthday-party.
  • The discount cannot be exchanged for cash, goods, or other services.
  • Timezone Singapore Pte Ltd reserves the right to modify the terms and conditions of this promotion without prior notice.
  • In the event of a dispute, the decision of the Timezone's Management will be final.

30% OFF Fun Party Package Booking at Jurong Point!

From 1 August to 31 December 2024, enjoy an amazing 30% discount ($165) on the Timezone Fun Party Package at Jurong Point!

 

Don't miss out on this fantastic opportunity to celebrate with fun and excitement at Timezone Jurong Point.

 

Book your party now and enjoy the 30% discount automatically applied to your card. 

 

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Terms and Conditions:

  • The 30% discount ($165 OFF on the Timezone Fun Package) applies only to bookings made between 1 August and 31 December 2024 for parties scheduled at Timezone Jurong Point. Limited to one discount per booking.
  • The discount cannot be used in conjunction with any other available promotions or discount codes, including member benefits. 
  • The discount does not apply to the add-ons (additional child, bumper cars, bowling, VR games, additional e-tickets, snack platter & drink and Goodie Bag).
  • The discount can only be redeemed for bookings made at https://sgevents.timezonegames.com/products/birthday-party.
  • The discount cannot be exchanged for cash, goods, or other services.
  • Timezone Singapore Pte Ltd reserves the right to modify the terms and conditions of this promotion without prior notice.
  • In the event of a dispute, the decision of the Timezone's Management will be final.

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